Beyond the Box are an Apple Authorised Service Provider and can assist with iPad issues and replacements in and out of warranty.

iPad issues that are covered by an Apple warranty are service for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered underneath Apple’s warranty, and in such cases, you may be charged a fee. For information on what is covered under Apple’s warranty, please see their warranty information, or contact us today.

Warranty Covered Repairs


Out of Warranty Repairs from


AppleCare + Damage Incident Fees for iPad


For devices outside of their Apple warranty, we charge a $45.00 diagnostic fee to assess your device and quote you on any service or repair required. This fee goes towards any service or repairs that you approve and go-ahead with.

Apple designed iPad to be as light and sleek as is possible, however as a result individual repairs are not possible on iPad. For issues both in and outside warranty, Apple provides an exchange replacement; where your faulty/original iPad is sent back to Apple, and a replacement unit of the same model is provided to you.

As an Apple Authorised Service Provider, Beyond the Box only use genuine Apple parts and replacements. When you have your iPad serviced through Beyond the Box, you can rest easy knowing that your iPad is 100% genuine and covered by an Apple warranty.

You may see non-authorised repairers claiming that they can repair iPad displays and components – exercise caution, as these repairs are not approved by Apple, and use non-genuine parts that can fail or cause further issues with your iPad.