Beyond the Box are an Apple Authorised Service Provider and can assist with iPhone issues and repairs in and out of warranty.

We understand that your iPhone quickly becomes the centre of your digital life and how difficult it is to be without it! Our expert technicians diagnose and service hundreds of iOS devices every week, and can help solve your iPhone problems easily and quickly.

iPhone issues that are covered by an Apple warranty are service for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered underneath Apple’s warranty, and in such cases, you may be charged a fee. For information on what is covered under Apple’s warranty, please see their warranty information, or contact us today.

For devices outside of their Apple warranty, we charge a $45.00 diagnostic fee to assess your device and quote you on any service or repair required. This fee goes towards any service or repairs that you approve and go-ahead with.

Warranty Covered Repairs


Out of Warranty Repairs from


AppleCare + Damage incident fees iPhone


AppleCare + Damage incident fees Display Only


iPhone repairs such as displays, replacement batteries and cameras are generally done onsite here at our specialised repair workshop at Beyond the Box.

Some major repairs (such as devices that don’t power on at all) may have to be mailed in to the Apple Repair Centre to ensure the highest possible repair quality. This process can take between 5-7 business days.

If your iPhone does needs to go back to the Apple Repair Centre, we can often provide a loan iPhone to you whilst it is away. For more information on loaner iPhone, please contact us.