Beyond the Box are an Apple Authorised Service Provider and can assist with Mac issues, repairs and upgrades in and out of warranty.

We love and use Apple technology ourselves, so we know how hard it is to be without our Macs! Our expert technicians diagnose and service hundreds of Apple Macs every week, and can help solve your Mac problems easily and quickly.

Mac issues that are covered by an Apple warranty are serviced for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered underneath Apple’s warranty, and in such cases, you may be charged a fee. For information on what is and isn’t covered under Apple’s warranty, please see their warranty information, or contact us today.

For Macs outside of their Apple warranty, we charge a $95.00 diagnostic fee to assess your machinne and quote you on any service or repair required. This fee goes towards any service or repairs that you approve and go-ahead with.

Warranty Covered Repairs


Out of Warranty Repairs from


AppleCare + Damage Incident Fees - Screen or external enclosure damage


AppleCare + Damage Incident Fees - Other Damage


Our state of the art service workshop is set up to ensure the highest quality of service, and our expert Apple certified technicians have many decades of combined experience servicing, repairing, troubleshooting and optimising Macs.

Unlike the busy and sometimes overwhelming Apple Stores, our retail showroom and service centre is a comfortable and easy location where you can speak with one of our experts straight away – there is no need to make an appointment, simply bring your Mac in.

We operate on a queue based system for our Mac repairs, and always endeavor to have your working Mac back with you as soon as possible. For customers requiring even faster turnaround, we do offer a priority ‘queue jump’ service for an additional fee. For more information on how our queue system works, or to enquire about current turnaround times for Mac servicing and repair, please contact us.