With our new website, Beyond the Box has transitioned a new and improved account system – BeID.

With BeID, you can not only lodge new service and repair requests with us, but also check up on existing service requests, track inbound and outbound shipments, review and download service reports and paperwork, and much more – all from our website.

If you or your organisation has used Beyond the Box for service or repairs in the past, you may have lodged repairs through our original service portal. With the introduction of BeID, this portal is no longer available, and all new service requests are lodged from our BeID portal.

If you do not currently have access to an institutional BeID for lodging a service request, and have a service or repair you would like to send to us, please contact our Service Manager – James Corcoran on (03) 9372 8899 or contact us here, and we will get you set up immediately.