Living with COVID in 2022

Information regarding Coronavirus (COVID-19) & changes in our procedures

Last updated 10th March 2022

Beyond the Box are open and operating as normal. In order to maintain a COVID safe environment for our customers and staff, we are taking service and repairs via appointment only:

Book an appointment with us

Appointments may be limited and and are booked by customers on a first come first serve basis. We really do want to help, so if you are having trouble securing an appointment, please give us a call on (03) 9372 8899 and we will see what options we can provide.

During the peak of COVID-19, we experienced a significant surge in demand. Whilst this has now subsided for the most part, we are still experiencing transient delays in parts shipping and availability, so we will communicate and co-ordinate with you any changes to our estimated service and repair turnaround times on a case by case basis.

Some other changes you may notice at the moment:

  • Our retail showroom is open for business, however we are only allowing a limited number of customers in at a time. We recommend calling ahead to make an appointment if you’d like to come and see us for a retail purchase. We are also operating a limited contactless “click and collect” or postage service for customers to purchase goods. Retail enquiries can be made via our online contact form or by calling our team on (03) 9372 8899.
  • We have put in place increased cleaning and disinfection procedures in our office and service centre, including for customer devices as they are checked in and before being collected.
  • We are implementing additional social distancing and contactless measures for customers attending appointments or collecting repairs. This may lead to additional wait times when visiting us.
  • Beyond the Box has a COVID Safe Plan in place which is regularly updated and meets all obligations under public health and WorkSafe requirements.

If you have further questions, please feel free to contact us via our online contact form or give us a call on (03) 9372 8899.

Thank you for your understanding & co-operation during this time.


The Beyond the Box Team