Looking for business technology that “just works”?

You’ve discovered it with Managed Service & Support from Beyond the Box.

We have used the support services of Beyond the Box as our own internal IT department for over two years. I can say as a small business owner they have ensured not only a high level of service but have removed all stress relating to our complex IT needs. I cannot recommend them highly enough – their responsiveness, professionalism and good humor have meant they have become an integral part of our organisation.

Gregory Nicolau - CEO, Australian Childhood Trauma Group

One Stop Support for You & Your Staff

Not sure who to turn to when technology issues arise? With a fully managed service from Beyond the Box, our expert technicians become your IT team. With one number to call, and an easy to use online support system, your staff can get direct support from us, letting them get back to work.

Responsive online chat, email & remote support
Flexible phone support for your users
Scheduled support visits from our expert technicians
Expert advice on IT strategy & business workflow

We Find Problems Before They Find You

Technology that “just works” is integral in running a modern business. That’s why Beyond the Box actively monitors your mission critical infrastructure for issues that could slow you down. Our secure cloud platform ensures that your fans are spinning, backups working, and services running. We don’t just monitor your servers, either; our platform communicates with your client workstations too, so we’ll tell you ahead of time if you are running out of disk space for that important project!

Our support operations team monitor your technology, and action any issues as required. Emerging problems with your critical hardware? Our team will know before you do, and can schedule an emergency technician visit.

Comprehensive Data Protection – On-premise & in the Cloud

At Beyond the Box, we know how important your data is to you. Our fully managed data backup solution ensures that your data is always secure, no matter what happens. We follow the 3-2-1 backup rule, ensuring there are always 3 unique copies of your important data, one of which sits in our secure, encrypted offsite data centre; ready to be restored should things go wrong.

A Trusted Business Strategy Partner

Take the stress and time out of IT decision making. Our senior consulting team provides vCIO services, providing managed clients with an on-demand technology and business advisor. From setting strategic ICT goals, to reworking business processes and facilitating technology changes, Beyond the Box has your back.

The Experts in Apple Support

Looking for an IT partner that truly understands Apple? Beyond the Box have decades of experience supporting & deploying Apple technologies. It’s not new to us, and it’s at the core of what we do – we’re insanely great at it.

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Flexible Pricing & Support

We understand that every business is different, and have versatile models and pricing to suit. From full service managed service level agreements to ad-hoc casual IT service, our team has an flexible option for you.

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IT Projects & Consulting

Our expert team has a depth of experience designing and implementing new technology projects for our customers. From network infrastructure, to Wi-Fi, cloud technologies, backup & more, our team are ready to help you!

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While we travel our shows around the world, having strong cloud based systems allows us to work together from afar. Beyond the Box have made this possible. They achieved more during their 2 days of on-boarding than our previous company achieved in a year. Richard and James feel like a part of our team and Richard’s great, easy going manner make his regular visits productive and fun.

Dans Maree Sheehan - Production Manager, Back to Back Theatre