Why choose Beyond the Box for Apple Repair, Service & Support in Melbourne?

We are one of Australia’s largest Authorised Apple Service Providers and conduct repairs on iMac, MacBook, iPhone and more in our state of the art Melbourne workshop. Our expert technicians have many decades of combined experience and are here to help you with anything Apple and beyond!

Our goal is to support you with your technology. Unlike the busy Apple Store, there is no need to make an appointment at Beyond the Box – simply come in and see us. From warranty repairs to broken and cracked screens and liquid damage, our Apple Certified technicians are here to help.

Click here to reserve a time with us now

Apple Warranty & AppleCare+ Coverage

No Charge for Apple Warranty Covered Repairs with No Appointment Required

Out of Warranty & Specialised Repairs

Screen/display repair, water damage, data recovery & much more!

At Beyond the Box, we aim to make your Apple service experience as smooth and easy as possible. Simply choose from one of the following flexible options:

Book an appointment online

By booking an appointment and letting us know about your Apple issues upfront, our experts can prepare for your booking and be waiting to greet you at your reserved time. With minimised wait times, you’ll speed up your check-in experience and receive easy and efficient updates via email and SMS.

or simply walk in and see us in Essendon

Unlike the busy Apple stores, there is no requirement or need for an appointment at Beyond the Box. Simply walk in to our easy to access service centre in Napier Street Essendon, and be greeted by one of our Apple certified experts.
Book an appointment now
Contact us or get directions

For more information about how Beyond the Box can help you with your Apple device, simply click one of the buttons below:

Read what our customers are saying about us

Beyond the Box are a local family owned business – we love supporting and helping our customers get the most our of their technology. Here are just a few things our happy customers are saying about us:

Very happy with the service – I was told what the problem was, how long it would take to fix and how much it would cost. All accurate!
Thanks – i’ll see you guys again soon!
Barb, Deer Park
It was an excellent experience which is refreshing. The young lady who did the upgrade for me did so while I waited which was very much appreciated. I find this personal experience of Beyond the Box so superior to the Apple Store where I would have needed to make an appointment online to speak to someone, then probably left my computer with them for a few days. So keep up the excellent service BTB and I’ll keep coming back for my gear.
Nick, Point Cook
After what I thought was going to be another dead end in regards to restoring my sons iPad, the technician at Beyond the box was extremely helpful and had the iPad up and running within 45 minutes. Great service! Thanks guys!
Tony, Thomastown
Compared with another store in which I was trying to have the issues resolved, this was quick, efficient, and overall very swift and hassle free. Great service from enquiring on the phone to picking up the Mac to find it cleaned as well with a fresh battery. Will definitely come back again!
Fiona, Keilor East
Having my equipment previously serviced at the Apple Store, now I will only use your store for all my computer needs.
Level of service at your centre not only is more professional, but also far more personal and convenient for someone with limited computer knowledge like myself.
Thank you for your great service.
Chris, Newport
Every person I dealt with was courteous and helpful even to the point when I couldn’t lift the computer to desk height the staff member came around the counter to assist me, and when I picked the computer they made sure I was right to get it back to my car. Service that they provide is better than I have encountered at any other business I have had dealings with.
Colin, Sunbury
Hey there, staff were so friendly and helpful – to the point of ridiculous, but l loved it! Good customer service is not often experienced these days so it’s a breath of fresh air. Well done! It definitely was service with a smile!
Vittoria, Essendon
You guys were amazing to deal with. I booked an appointment the day before and with priority service was able to have my computer back and working to full spec the same day. The service technician called me personally to explain what maintenance was performed and his reasoning behind it which was greatly appreciated.
Robert, Brunswick
Overall my experience with the staff at your business is outstanding. I could not be happier with both the customer service and the repair outcome. My Mac is now operating better than it has since it was new. Thank you.
Eric, Bendigo
Your staff were friendly, efficient and very pleasant to deal with. They gave a caring personal touch which is generally lacking in most places these days. I would absolutely recommend Beyond the Box and I would not hesitate to use you again. Many thanks 🙂
Carolyn, Moonee Ponds
Thank-you for your care, support and calm during a very stressful couple of weeks. No one else was able to help with the problems I faced with my new Mac, except the team at Beyond the Box, who persisted despite the obstacles, and got us there. I’ll definitely be back.
Kathryn, Seymour
Thank you so much to the Beyond the Box team for restoring the data on my (smashed) phone quickly and at a great price. I’m so thankful. All staff were extremely helpful and knowledgable.
Mohammed, Taylors Hill
Overall we are very happy with the work taken out on the computer, it has given the iMac a new lease of life. And the service time and communication were excellent, thanks guys. We were back 3 days later to purchase a MacBook Pro from you, so we are one very happy family! 🙂
Kylie, Essendon
Wonderful experience. Staff knowledgeable and friendly. Totally professional. GREAT service. Thank you.
Giulia, Moonee Ponds
Thank you for your courteous and speedy resolution to my computer problem. I will definitely use you again and will recommend that my friends do the same.
Tereska, North Coburg

Just some of our Repair Services

Our expert team are able to help with everything Apple and much more! Here are some of the things we help our customers with every day:

iPad Backup & iPad Data Transferfrom $45.00
iPhone Data Recoveryfrom $95.00
iPad Liquid Damage Repair & Recoveryfrom $95.00
iPad Battery Exchanges *from $179.00
Mac Backup & Mac Data Transferfrom $125.00
Mac Data Recoveryfrom $155.00
Mac Liquid Damage Repair & Recoveryfrom $155.00
Mac Hard Drive Replacements & Upgradesfrom $275.00
Mac Solid State Drive Replacements & Upgradesfrom $295.00
Mac Memory (RAM) Upgradesfrom $79.00
Mac Insurance Assessment & Quotation$95.00
iPhone Backup & iPhone Data Transferfrom $45.00
iPhone Data Recoveryfrom $75.00
iPhone Liquid Damage Repair & Recoveryfrom $95.00
iPhone Battery Replacementsfrom $85.00

Need help with your Apple issue? Contact us today to chat directly with one of our expert Apple Certified technicians!

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