Why choose Beyond the Box for Apple Repair, Service & Support in Melbourne?
We are one of Australia’s largest Authorised Apple Service Providers and conduct repairs on iMac, MacBook, iPhone and more in our state of the art Melbourne workshop. Our expert technicians have many decades of combined experience and are here to help you with anything Apple and beyond!
Our goal is to support you with your technology. Unlike the busy Apple Store, there is no need to make an appointment at Beyond the Box – simply come in and see us. From warranty repairs to broken and cracked screens and liquid damage, our Apple Certified technicians are here to help.
Apple Warranty & AppleCare+ Coverage
No Charge for Apple Warranty Covered Repairs with No Appointment Required
Out of Warranty & Specialised Repairs
Screen/display repair, water damage, data recovery & much more!
At Beyond the Box, we aim to make your Apple service experience as smooth and easy as possible. Simply choose from one of the following flexible options:
Book an appointment online
By booking an appointment and letting us know about your Apple issues upfront, our experts can prepare for your booking and be waiting to greet you at your reserved time. With minimised wait times, you’ll speed up your check-in experience and receive easy and efficient updates via email and SMS.
or simply walk in and see us in Essendon
For more information about how Beyond the Box can help you with your Apple device, simply click one of the buttons below:
Apple iPad Service & Repairs
Beyond the Box are one of the largest Apple Authorised Service Providers in Melbourne, and are here to help you with your iPad issues, both in and out of warranty!
Beyond the Box can service your iPad issues covered under warranty or AppleCare free of charge, and are able to facilitate AppleCare+ accidental damage coverage for the standard Apple service fee. Unlike the Apple Store, there is no need for an appointment – contact us today or come into store!
No Appointment Required
Unlike the busy Apple stores, there is no need to make an appointment or booking at Beyond the Box; simply come in and see us!
Speak Directly with our Experts
When you contact us, you can speak directly with the expert Apple Certified technician servicing your iPad!
What do you need to know?
Beyond the Box are an Apple Authorised Service Provider and can assist with iPad issues and replacements in and out of warranty.
iPad issues that are covered by an Apple warranty are service for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered underneath Apple’s warranty, and in such cases, you may be charged a fee. For information on what is covered under Apple’s warranty, please see their warranty information, or contact us today.
Warranty Covered Repairs
Out of Warranty Repairs from
For devices outside of their Apple warranty, we charge a $45.00 diagnostic fee to assess your device and quote you on any service or repair required. This fee goes towards any service or repairs that you approve and go-ahead with.
Apple designed iPad to be as light and sleek as is possible, however as a result individual repairs are not possible on iPad. For issues both in and outside warranty, Apple provides an exchange replacement; where your faulty/original iPad is sent back to Apple, and a replacement unit of the same model is provided to you.
As an Apple Authorised Service Provider, Beyond the Box only use genuine Apple parts and replacements. When you have your iPad serviced through Beyond the Box, you can rest easy knowing that your iPad is 100% genuine and covered by an Apple warranty.
You may see non-authorised repairers claiming that they can repair iPad displays and components – exercise caution, as these repairs are not approved by Apple, and use non-genuine parts that can fail or cause further issues with your iPad.
Just some of Our Services
Our expert team are able to help with all things iPad, from physical and liquid damage repairs to data backups and recovery, plus a whole lot more! Here are just some of the things we help our customers with every day:
| iPad Backup & iPad Data Transfer | from $45.00 |
| iPhone Data Recovery | from $95.00 |
| iPad Liquid Damage Repair & Recovery | from $95.00 |
| iPad Battery Exchanges * | from $179.00 |
* iPad Battery Exchange involves exchanging your original iPad for a replacement with a brand new battery. For more information on how the iPad Battery Exchange process works, please contact us.
What our customers are saying
Great repair and finished in 3 days…REALLY happy with the whole experience
These guys are absolute rockstars. […]. They kept me in the loop the whole time and even managed to do some minor repairs to my laptop for free, like replacing a lost ‘option key’. […]. Great job guys, highly recommend, all class.
Great service, professional and knowledgeable staff. Helped to resolve my issues efficiently, I will definitely be back!
10/10. Fantastic, timely and not too pricey. Couldn’t be happier.
Great service, always helpful and professional. Will always use for future Mac products and service.
Great service and very satisfied with the result. Professional and high quality service. Many thanks!
The service was excellent – efficient, clear, great communication and high quality support. Thanks.
Very happy with the service and i was happy that my problem could be fixed in under 30 mins!
The girl who was front line for the service department was very professional and knowledgeable. Would definitely recommend and come back there.
David has been really amazing to deal with. His knowledge and professionalism is second to none. And the fact that he cares and uses his initiative makes us come back to Beyond The Box for any future dealings with our lovely Apple products. Keep up the good work!
As a previous Android person, I can truly say that my Apple experiences thus far have been fantastic. Being able to go to a physical store close to me makes a big difference. Keep up the good work!
Why Choose Beyond the Box?
- No need to make an appointment – just come in and see us!
- Quality service & support with a smile – from a family owned business
- Expert technicians to solve your issues quickly and easily
- Years of experience with everything Apple: iPhone, iPad, Mac & more!
Need help with a specific iPad issue? Contact us today to chat directly with one of our expert Apple Certified technicians!
iPad Exchange Replacement Pricing
Pricing for iPad whole unit exchange replacement is listed below for current models. A Beyond the Box technician will need to assess your iPad to ensure that it is eligible for whole unit replacement. For more information on how this process works, please contact us.
| iPad Model | Unit Exchange Price * |
|---|---|
| iPad 2 | $379.00 |
| iPad 3rd-generation | $459.00 |
| iPad 4th-generation | $459.00 |
| iPad mini (original model) | $309.00 |
| iPad mini 2 | $309.00 |
| iPad mini 3 | $459.00 |
| iPad mini 4 | $459.00 |
| iPad Air 1 | $379.00 |
| iPad Air 2 | $459.00 |
| iPad 5th generation(2017) | $379.00 |
| iPad Pro (9.7-inch) | $619.00 |
| iPad Pro (10.5-inch) | $719.00 |
| iPad Pro (12.9-inch) | $939.00 |
* Prices listed are for whole unit exchange of your iPad, which may or may not be possible depending on the level of damage to your iPad. Please note that your iPad is not eligible for whole unit exchange if it has had an unauthorised modification or repair (such as a non-genuine display fitted). For a quote on repairing your iPhone, contact us for more information. Pricing is current as of 30th October 2017, and is subject to change. E&OE.
What do I need to do before bringing my iPad in for service or repair?
We recommend (if possible) that you perform the following steps before bringing your device in to us. These quick tips might even fix the issue!
- Try turning your iPhone or iPad off then on again.
- Try restoring your iPhone or iPad to factory settings, and seeing if the issue continues (make sure you have a backup first!)
- Try backing up and restoring your iPhone or iPad through iTunes on a Mac or PC
If these tips didn’t fix the problem with your device (or weren’t relevant to your issue), then you will need to come in and see us. You can come in any time – no appointment required. For opening hours and contact details, please click here.
We understand that being without your device is difficult, and that it can be tricky to get time to bring your device in for service – here are some tips to make your service check-in experience far easier and faster:
- Ensure you have a current backup of your iPhone or iPad through iCloud or in iTunes on a Mac or PC. For more information on how to backup your device, click here.
- Sign out of your iCloud account and disable Find my iPhone. For more information on how disable Find my iPhone, click here.
- Make sure you have taken note and can supply any passwords or passcodes for services you are having issues with. Beyond the Box doesn’t always need your passwords, however if your issue is specific to a service (sending or receiving email, logging into Facebook), then we may require then.
- Come in and see us with a smile on your face – we know it’s never fun having to get your equipment prepared, but we are here to help support you.
How can Beyond the Box help my school or business with iPad service?
Beyond the Box are an Apple Authorised Education Reseller and member of the Apple Consultants Network and are recognised by Apple for having expert staff who can assist schools and businesses with every part of their Apple experience; including service & repair.
Our BeID Service & Repair portal provides schools and businesses with an easy way to submit, track, and manage servicing and repairs for their fleet of Apple devices. We help manage service and repair for organisations of any size – from just a few iPhones in a small business, to rollouts of several thousand iPads and Macs in Government, Catholic and Independent schools.
Our experienced service team can interface and work directly with insurers, manage logistics and service part procurement, and our dedicated account managers are with you every step of the way. To find out more information about how we can help your school or business, contact us today!
Apple Mac Service, Repairs & Upgrades
No matter the Mac, Beyond the Box are here to help!
Beyond the Box are one of the largest Apple Authorised Service Providers in Melbourne, and are here to help you with your Mac issues, both in and out of warranty!
Beyond the Box can service your Mac issues covered under warranty or AppleCare free of charge! Unlike the Apple Store, there is no need for an appointment – contact us today or come into store!
Expert service and repair for Apple Macs both in warranty and out of warranty
Quality & cost effective upgrades to get more out of your Mac
Professional Mac data transfer and specialised data recovery
Advanced Mac liquid damage and repair specialists
Years of experience with everything Apple: iPhone, iPad, Mac & more!
No Appointment Required
Unlike the busy Apple stores, there is no need to make an appointment or booking at Beyond the Box; simply come in and see us!
We can come to you!
Not just a service centre – a Beyond the Box technician can visit you in your home or business. Expert Wi-Fi, network, software troubleshooting & more!
Speak Directly to our Experts
When you contact us, you can speak directly with the Apple Certified expert technician servicing your Mac; not a call centre!
What do you need to know?
Beyond the Box are an Apple Authorised Service Provider and can assist with Mac issues, repairs and upgrades in and out of warranty.
We love and use Apple technology ourselves, so we know how hard it is to be without our Macs! Our expert technicians diagnose and service hundreds of Apple Macs every week, and can help solve your Mac problems easily and quickly.
Mac issues that are covered by an Apple warranty are serviced for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered underneath Apple’s warranty, and in such cases, you may be charged a fee. For information on what is and isn’t covered under Apple’s warranty, please see their warranty information, or contact us today.
For Macs outside of their Apple warranty, we charge a $95.00 diagnostic fee to assess your machinne and quote you on any service or repair required. This fee goes towards any service or repairs that you approve and go-ahead with.
Warranty Covered Repairs
Out of Warranty Repairs from
Our state of the art service workshop is set up to ensure the highest quality of service, and our expert Apple certified technicians have many decades of combined experience servicing, repairing, troubleshooting and optimising Macs.
Unlike the busy and sometimes overwhelming Apple Stores, our retail showroom and service centre is a comfortable and easy location where you can speak with one of our experts straight away – there is no need to make an appointment, simply bring your Mac in.
We operate on a queue based system for our Mac repairs, and always endeavor to have your working Mac back with you as soon as possible. For customers requiring even faster turnaround, we do offer a priority ‘queue jump’ service for an additional fee. For more information on how our queue system works, or to enquire about current turnaround times for Mac servicing and repair, please contact us.
Just some of Our Services
Our expert team are able to help with all things Mac, from Hard Drive, SSD and RAM upgrades, to physical and liquid damage repairs, data backup, transfer and recovery, plus a whole lot more! Here are just some of the things we help our customers with every day:
| Mac Backup & Mac Data Transfer | from $125.00 |
| Mac Data Recovery | from $155.00 |
| Mac Liquid Damage Repair & Recovery | from $155.00 |
| Mac Hard Drive Replacements & Upgrades | from $275.00 |
| Mac Solid State Drive Replacements & Upgrades | from $295.00 |
| Mac Memory (RAM) Upgrades | from $79.00 |
| Mac Insurance Assessment & Quotation | $95.00 |
What our customers are saying
Great repair and finished in 3 days…REALLY happy with the whole experience
These guys are absolute rockstars. […]. They kept me in the loop the whole time and even managed to do some minor repairs to my laptop for free, like replacing a lost ‘option key’. […]. Great job guys, highly recommend, all class.
Great service, professional and knowledgeable staff. Helped to resolve my issues efficiently, I will definitely be back!
10/10. Fantastic, timely and not too pricey. Couldn’t be happier.
Great service, always helpful and professional. Will always use for future Mac products and service.
Great service and very satisfied with the result. Professional and high quality service. Many thanks!
The service was excellent – efficient, clear, great communication and high quality support. Thanks.
Very happy with the service and i was happy that my problem could be fixed in under 30 mins!
The girl who was front line for the service department was very professional and knowledgeable. Would definitely recommend and come back there.
David has been really amazing to deal with. His knowledge and professionalism is second to none. And the fact that he cares and uses his initiative makes us come back to Beyond The Box for any future dealings with our lovely Apple products. Keep up the good work!
As a previous Android person, I can truly say that my Apple experiences thus far have been fantastic. Being able to go to a physical store close to me makes a big difference. Keep up the good work!
Why Choose Beyond the Box?
- No need to make an appointment – just come in and see us at your convenience!
- Quality service & support with a smile – from a family owned business
- Expertly trained and Apple certified technicians to solve your issues quickly and easily
- Years of experience with everything Apple: iPhone, iPad, Mac & more!
Need help with a specific Mac issue? Contact us today to chat directly with one of our expert Apple Certified technicians!
How can Beyond the Box help my school or business with Mac service?
Beyond the Box are an Apple Authorised Education Reseller and member of the Apple Consultants Network and are recognised by Apple for having expert staff who can assist schools and businesses with every part of their Apple experience; including service & repair.
Our BeID Service & Repair portal provides schools and businesses with an easy way to submit, track, and manage servicing and repairs for their fleet of Apple devices. We help manage service and repair for organisations of any size – from just a few iPhones in a small business, to rollouts of several thousand iPads and Macs in Government, Catholic and Independent schools.
Our experienced service team can interface and work directly with insurers, manage logistics and service part procurement, and our dedicated account managers are with you every step of the way. To find out more information about how we can help your school or business, contact us today!
Apple iPhone Service & Repairs
Beyond the Box are one of the largest Apple Authorised Service Providers in Melbourne, and are here to help you with your iPhone issues, both in and out of warranty!
Beyond the Box can service and repair your iPhone issues covered under warranty or AppleCare free of charge! Unlike the Apple Store, there is no need for an appointment – contact us today or come into store!
Speak Directly to our Experts
When you contact us, you can speak directly our Apple Certified expert technician who is repairing your device!
No Appointment Required
Unlike the busy Apple stores, there is no need to make an appointment or booking at Beyond the Box; simply come in and see us!
Genuine Apple - all the time
Rest easy – as an Apple Authorised Service Provider, we only use genuine Apple parts in our service and repairs.
What do you need to know?
Beyond the Box are an Apple Authorised Service Provider and can assist with iPhone issues and repairs in and out of warranty.
We understand that your iPhone quickly becomes the centre of your digital life and how difficult it is to be without it! Our expert technicians diagnose and service hundreds of iOS devices every week, and can help solve your iPhone problems easily and quickly.
iPhone issues that are covered by an Apple warranty are service for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered underneath Apple’s warranty, and in such cases, you may be charged a fee. For information on what is covered under Apple’s warranty, please see their warranty information, or contact us today.
For devices outside of their Apple warranty, we charge a $45.00 diagnostic fee to assess your device and quote you on any service or repair required. This fee goes towards any service or repairs that you approve and go-ahead with.
Warranty Covered Repairs
Out of Warranty Repairs from
iPhone repairs such as replacement batteries and cameras are generally done onsite here at Beyond the Box, and for these; we aim for same day repair (subject to demand and parts availability).
Major repairs (such as display replacements or power issues) are mailed in to the Apple Repair Centre to ensure the highest possible repair quality. This process can take between 5-7 business days. For more information on iPhone display replacement pricing, please click here.
When your iPhone needs to go back to the Apple Repair Centre, we can often provide a loan iPhone to you whilst it is away. For more information on loaner iPhone, please contact us.
Supply of loaner iPhone subject to availability, terms and conditions, and a successful application process. For more information on loaner device availability, please contact us.
iPhone Battery Replacement Price Reduction
Until December 2018, Beyond the Box can replace the battery in your for eligible iPhone 6 or later iPhone for just $49. To find out if we have your iPhone model battery in stock, how long the replacement may take or more information, please contact our friendly techncicians now.
Just some of Our Services
Our expert team are able to help with all things iPhone, from physical and liquid damage repairs to data backups and recovery, plus a whole lot more! Here are just some of the things we help our customers with every day:
| iPhone Backup & iPhone Data Transfer | from $45.00 |
| iPhone Data Recovery | from $75.00 |
| iPhone Liquid Damage Repair & Recovery | from $95.00 |
| iPhone Battery Replacements | from $49.00 |
What our customers are saying
Great repair and finished in 3 days…REALLY happy with the whole experience
These guys are absolute rockstars. […]. They kept me in the loop the whole time and even managed to do some minor repairs to my laptop for free, like replacing a lost ‘option key’. […]. Great job guys, highly recommend, all class.
Great service, professional and knowledgeable staff. Helped to resolve my issues efficiently, I will definitely be back!
10/10. Fantastic, timely and not too pricey. Couldn’t be happier.
Great service, always helpful and professional. Will always use for future Mac products and service.
Great service and very satisfied with the result. Professional and high quality service. Many thanks!
The service was excellent – efficient, clear, great communication and high quality support. Thanks.
Very happy with the service and i was happy that my problem could be fixed in under 30 mins!
The girl who was front line for the service department was very professional and knowledgeable. Would definitely recommend and come back there.
David has been really amazing to deal with. His knowledge and professionalism is second to none. And the fact that he cares and uses his initiative makes us come back to Beyond The Box for any future dealings with our lovely Apple products. Keep up the good work!
As a previous Android person, I can truly say that my Apple experiences thus far have been fantastic. Being able to go to a physical store close to me makes a big difference. Keep up the good work!
Why Choose Beyond the Box?
No need to make an appointment – just come in and see us!
Convenient parking right out the front and easy access via public transport
Quality service & support with a smile – from a family owned business
Expert technicians to solve your issues quickly and easily
Years of experience with everything Apple: iPhone, iPad, Mac & more!
Need help with a specific iPhone issue? Contact us today to chat directly with one of our expert Apple Certified technicians!
Frequently Asked iPhone Service Questions
Here are some of the most frequently asked questions about our Apple iPhone service and repairs. If you have any other questions, or would like to speak with one of our friendly technicians; we would love to chat – please contact us today.
In Australia, iPhone comes with an Apple One (1) Year Limited Warranty. In addition to this, you may be entitled to other coverage options or remedies under the Australian Consumer Law. To check the current warranty status of your iPhone, click here to access Apple’s coverage check tool:
iPhone issues that are covered by an Apple warranty are serviced for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered underneath Apple’s warranty, and in such cases, you may be charged a fee. For information on what is covered under Apple’s warranty, please see Apple’s warranty information, or contact us now.
iPhone issues covered by an Apple Warranty, AppleCare+ (excluding accidental damage) and Australian consumer law will be serviced for you free of charge.
In the event that your issue is not covered by a warranty, you will be charged a $45.00 fee for our expert technicians to diagnose and assess your iPhone. This fee is absorbed into any work you choose to approve after we have provided you with a quote and service report.
No, you don’t require an appointment. At Beyond the Box, we aim to make your Apple service experience as smooth and easy as possible. You have two easy options to start the service process with us:
- Book an appointment through the Beyond the Box Express Lane – our simple online booking portal; or
- Simply walk into our Essendon service centre – no appointment required
We understand that everyone is busy, and everyone loves their iPhone. That’s why we make it easy to access iPhone service and repairs any way you choose.
When you book an appointment online with Beyond the Box, we securely process your device and contact details and pre-enter them into our repair system. When you arrive for your appointment, our friendly staff will be ready to greet you, and checking in your device with us is simple, fast and efficient. Express Lane – our online booking system also will also walk you through the steps of verifying your issue and device status, including checking your warranty coverage and requesting other details to streamline the repair process.
If you don’t wish to make an appointment with us, no need! We offer walk-in service at our Essendon service centre. Simply come in during our opening hours and our friendly team will be ready to assist.
Yes. Beyond the Box does offer trade in on many iPhone models depending on their physical condition and status. For more information, please contact our friendly service team.
We recommend (if possible) that you perform the following steps before bringing your device in to us. These quick tips might even fix the issue!
- Try turning your iPhone or iPad off then on again.
- Try restoring your iPhone or iPad to factory settings, and seeing if the issue continues (make sure you have a backup first!)
- Try backing up and restoring your iPhone or iPad through iTunes on a Mac or PC
If these tips didn’t fix the problem with your device (or weren’t relevant to your issue), then you will need to come in and see us. You can come in any time – no appointment required. For opening hours and contact details, please click here.
We understand that being without your device is difficult, and that it can be tricky to get time to bring your device in for service – here are some tips to make your service check-in experience far easier and faster:
- Ensure you have a current backup of your iPhone or iPad through iCloud or in iTunes on a Mac or PC. For more information on how to backup your device, click here.
- Sign out of your iCloud account and disable Find my iPhone. For more information on how disable Find my iPhone, click here.
- Make sure you have taken note and can supply any passwords or passcodes for services you are having issues with. Beyond the Box doesn’t always need your passwords, however if your issue is specific to a service (sending or receiving email, logging into Facebook), then we may require then.
- Come in and see us with a smile on your face – we know it’s never fun having to get your equipment prepared, but we are here to help support you.
Whilst every care is taken by our expert technicians to retain data where possible, due to the nature of the repair process, data may be lost. Because of this, we would always recommend that you take a full backup of the data on your iPhone before checking it in with Beyond the Box. You can find out how to backup the data on your iPhone by visiting Apple’s support website. Beyond the Box may also backup the data on your iPhone for a fee – for more information, please contact us.
Beyond the Box also specialise in professional data recovery for iPhones and other Apple devices. If your iPhone is no longer functioning but houses your precious and important data, please contact us today to discuss an advanced data recovery assessment.
In most cases, yes. Beyond the Box understands that in the modern age, it’s very hard to be without your phone! For service or repairs that take longer than a business day, Beyond the Box can often provide a loan phone for the time that we have your device.
Please note that supply of loaner iPhone subject to availability, terms and conditions, and a successful application process. For more information on loaner device availability, please contact us.
At Beyond the Box, we look at devices in a queue system based on when they were checked into our service centre. Due to this, our turnaround times fluctuate based on customer demand (but average 1-2 business days). For specific information on repair turnaround times or to get an current estimated time for servicing your iPhone, please contact us today.
Most modular repairs such as replacement batteries, cameras and other parts are generally done onsite in our Essendon service centre, and we aim to complete these repairs for you on the same day you check your iPhone in with us (subject to parts availability and customer demand).
Depending on the issue with your iPhone, it may have to be sent into the Apple Repair Centre in Sydney. If this occurs, this process can take up to 7 business days for Apple to diagnose and service your device. In this case, Beyond the Box can likely offer you a loaner device until your iPhone is returned to you. Supply of loaner iPhone subject to availability, terms and conditions, and a successful application process. For more information on loaner device availability, please contact us.
Our service centre is located at 54 Napier Street, Essendon and features easy and convenient parking right out the front. It is within 5 minute walking distance of 2 train stations (Essendon & Glenbervie) as well as the 59 tram and multiple bus routes. For more information on our location or anything else, please contact us today.
iPhone Display Replacement & Repair Pricing
Damaged or cracked your iPhone display? Beyond the Box can arrange for a genuine Apple display replacement through Apple’s Repair Centre.
Pricing for iPhone screen damage repair is listed below for current models. The process is a mail-in to Apple’s Repair Centre and can take 5-7 business days. If you require a loan phone in the mean time we can assist with this, however this does depend on our current stock of loan phones. For more information on loan phone availability, please contact us.
| iPhone Model | Display Replacement Price * |
|---|---|
| iPhone 5 | $209.00 |
| iPhone 5C | $209.00 |
| iPhone 5S | $209.00 |
| iPhone SE | $209.00 |
| iPhone 6 | $209.00 |
| iPhone 6 Plus | $229.00 |
| iPhone 6S | $229.00 |
| iPhone 6S Plus | $269.00 |
| iPhone 7 | $229.00 |
| iPhone 7 Plus | $269.00 |
| iPhone 8 | $229.00 |
| iPhone 8 Plus | $269.00 |
* Prices listed are for replacement of your iPhone display, which may or may not be possible depending on the level of damage to your iPhone. For a quote on repairing your iPhone, contact us for more information. Pricing is current as of 30th October 2017, and is subject to change. E&OE.
How can Beyond the Box help my school or business with iPhone service?
Beyond the Box are an Apple Authorised Education Reseller and member of the Apple Consultants Network and are recognised by Apple for having expert staff who can assist schools and businesses with every part of their Apple experience; including service & repair.
Our BeID Service & Repair portal provides schools and businesses with an easy way to submit, track, and manage servicing and repairs for their fleet of Apple devices. We help manage service and repair for organisations of any size – from just a few iPhones in a small business, to rollouts of several thousand iPads and Macs in Government, Catholic and Independent schools.
Our experienced service team can interface and work directly with insurers, manage logistics and service part procurement, and our dedicated account managers are with you every step of the way. To find out more information about how we can help your school or business, contact us today!
Read what our customers are saying about us
Beyond the Box are a local family owned business – we love supporting and helping our customers get the most our of their technology. Here are just a few things our happy customers are saying about us:
Very happy with the service – I was told what the problem was, how long it would take to fix and how much it would cost. All accurate!
Thanks – i’ll see you guys again soon!
It was an excellent experience which is refreshing. The young lady who did the upgrade for me did so while I waited which was very much appreciated. I find this personal experience of Beyond the Box so superior to the Apple Store where I would have needed to make an appointment online to speak to someone, then probably left my computer with them for a few days. So keep up the excellent service BTB and I’ll keep coming back for my gear.
After what I thought was going to be another dead end in regards to restoring my sons iPad, the technician at Beyond the box was extremely helpful and had the iPad up and running within 45 minutes. Great service! Thanks guys!
Compared with another store in which I was trying to have the issues resolved, this was quick, efficient, and overall very swift and hassle free. Great service from enquiring on the phone to picking up the Mac to find it cleaned as well with a fresh battery. Will definitely come back again!
Having my equipment previously serviced at the Apple Store, now I will only use your store for all my computer needs.
Level of service at your centre not only is more professional, but also far more personal and convenient for someone with limited computer knowledge like myself.
Thank you for your great service.
Every person I dealt with was courteous and helpful even to the point when I couldn’t lift the computer to desk height the staff member came around the counter to assist me, and when I picked the computer they made sure I was right to get it back to my car. Service that they provide is better than I have encountered at any other business I have had dealings with.
Hey there, staff were so friendly and helpful – to the point of ridiculous, but l loved it! Good customer service is not often experienced these days so it’s a breath of fresh air. Well done! It definitely was service with a smile!
You guys were amazing to deal with. I booked an appointment the day before and with priority service was able to have my computer back and working to full spec the same day. The service technician called me personally to explain what maintenance was performed and his reasoning behind it which was greatly appreciated.
Overall my experience with the staff at your business is outstanding. I could not be happier with both the customer service and the repair outcome. My Mac is now operating better than it has since it was new. Thank you.
Your staff were friendly, efficient and very pleasant to deal with. They gave a caring personal touch which is generally lacking in most places these days. I would absolutely recommend Beyond the Box and I would not hesitate to use you again. Many thanks 🙂
Thank-you for your care, support and calm during a very stressful couple of weeks. No one else was able to help with the problems I faced with my new Mac, except the team at Beyond the Box, who persisted despite the obstacles, and got us there. I’ll definitely be back.
Thank you so much to the Beyond the Box team for restoring the data on my (smashed) phone quickly and at a great price. I’m so thankful. All staff were extremely helpful and knowledgable.
Overall we are very happy with the work taken out on the computer, it has given the iMac a new lease of life. And the service time and communication were excellent, thanks guys. We were back 3 days later to purchase a MacBook Pro from you, so we are one very happy family! 🙂
Wonderful experience. Staff knowledgeable and friendly. Totally professional. GREAT service. Thank you.
Thank you for your courteous and speedy resolution to my computer problem. I will definitely use you again and will recommend that my friends do the same.
Just some of our Repair Services
Our expert team are able to help with everything Apple and much more! Here are some of the things we help our customers with every day:
| iPad Backup & iPad Data Transfer | from $45.00 |
| iPhone Data Recovery | from $95.00 |
| iPad Liquid Damage Repair & Recovery | from $95.00 |
| iPad Battery Exchanges * | from $179.00 |
| Mac Backup & Mac Data Transfer | from $125.00 |
| Mac Data Recovery | from $155.00 |
| Mac Liquid Damage Repair & Recovery | from $155.00 |
| Mac Hard Drive Replacements & Upgrades | from $275.00 |
| Mac Solid State Drive Replacements & Upgrades | from $295.00 |
| Mac Memory (RAM) Upgrades | from $79.00 |
| Mac Insurance Assessment & Quotation | $95.00 |
| iPhone Backup & iPhone Data Transfer | from $45.00 |
| iPhone Data Recovery | from $75.00 |
| iPhone Liquid Damage Repair & Recovery | from $95.00 |
| iPhone Battery Replacements | from $129.00 |
