Why choose Beyond the Box for Apple Repair, Service & Support in Melbourne?
We are one of Australia’s largest Authorised Apple Service Providers and conduct repairs on iMac, MacBook, iPhone and more in our state of the art Melbourne workshop. Our expert technicians have many decades of combined experience and are here to help you with anything Apple and beyond!
Our goal is to support you with your technology. Unlike the busy Apple Store, there is no need to make an appointment at Beyond the Box – simply come in and see us. From warranty repairs to broken and cracked screens and liquid damage, our Apple Certified technicians are here to help.
Apple Warranty & AppleCare+ Coverage
No Charge for Apple Warranty Covered Repairs with No Appointment Required
Out of Warranty & Specialised Repairs
Screen/display repair, water damage, data recovery & much more!
At Beyond the Box, we aim to make your Apple service experience as smooth and easy as possible. Simply choose from one of the following flexible options:
Book an appointment online
By booking an appointment and letting us know about your Apple issues upfront, our experts can prepare for your booking and be waiting to greet you at your reserved time. With minimised wait times, you’ll speed up your check-in experience and receive easy and efficient updates via email and SMS.
or simply walk in and see us in Essendon
For more information about how Beyond the Box can help you with your Apple device, simply click one of the buttons below:
Apple Mac Service, Repairs & Upgrades
No matter the Mac, Beyond the Box are here to help!
Beyond the Box are one of the largest Apple Authorised Service Providers in Melbourne, and are here to help you with your Mac issues, both in and out of warranty!
Beyond the Box can service your Mac issues covered under warranty or AppleCare free of charge! Unlike the Apple Store, there is no need for an appointment – contact us today or come into store!
Expert service and repair for Apple Macs both in warranty and out of warranty
Quality & cost effective upgrades to get more out of your Mac
Professional Mac data transfer and specialised data recovery
Advanced Mac liquid damage and repair specialists
Years of experience with everything Apple: iPhone, iPad, Mac & more!
No Appointment Required
Unlike the busy Apple stores, there is no need to make an appointment or booking at Beyond the Box; simply come in and see us!
We can come to you!
Not just a service centre – a Beyond the Box technician can visit you in your home or business. Expert Wi-Fi, network, software troubleshooting & more!
Speak Directly to our Experts
When you contact us, you can speak directly with the Apple Certified expert technician servicing your Mac; not a call centre!
What do you need to know?
Beyond the Box are an Apple Authorised Service Provider and can assist with Mac issues, repairs and upgrades in and out of warranty.
We love and use Apple technology ourselves, so we know how hard it is to be without our Macs! Our expert technicians diagnose and service hundreds of Apple Macs every week, and can help solve your Mac problems easily and quickly.
Mac issues that are covered by an Apple warranty are serviced for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered underneath Apple’s warranty, and in such cases, you may be charged a fee. For information on what is and isn’t covered under Apple’s warranty, please see their warranty information, or contact us today.
For Macs outside of their Apple warranty, we charge a $95.00 diagnostic fee to assess your machinne and quote you on any service or repair required. This fee goes towards any service or repairs that you approve and go-ahead with.
Warranty Covered Repairs
Out of Warranty Repairs from
AppleCare + Damage Incident Fees - Screen or external enclosure damage
AppleCare + Damage Incident Fees - Other Damage
Our state of the art service workshop is set up to ensure the highest quality of service, and our expert Apple certified technicians have many decades of combined experience servicing, repairing, troubleshooting and optimising Macs.
Unlike the busy and sometimes overwhelming Apple Stores, our retail showroom and service centre is a comfortable and easy location where you can speak with one of our experts straight away – there is no need to make an appointment, simply bring your Mac in.
We operate on a queue based system for our Mac repairs, and always endeavor to have your working Mac back with you as soon as possible. For customers requiring even faster turnaround, we do offer a priority ‘queue jump’ service for an additional fee. For more information on how our queue system works, or to enquire about current turnaround times for Mac servicing and repair, please contact us.
Just some of Our Services
Our expert team are able to help with all things Mac, from Hard Drive, SSD and RAM upgrades, to physical and liquid damage repairs, data backup, transfer and recovery, plus a whole lot more! Here are just some of the things we help our customers with every day:
| Mac Backup & Mac Data Transfer | from $145.00 |
| Mac Data Recovery | from $195.00 |
| Mac Liquid Damage Assessment | from $145.00 |
| Mac Hard Drive Replacements & Upgrades | from $275.00 |
| Mac Solid State Drive Replacements & Upgrades | from $395.00 |
| Mac Memory (RAM) Upgrades | from $79.00 |
| Mac Insurance Assessment & Quotation | $95.00 |
What our customers are saying
Great repair and finished in 3 days…REALLY happy with the whole experience
These guys are absolute rockstars. […]. They kept me in the loop the whole time and even managed to do some minor repairs to my laptop for free, like replacing a lost ‘option key’. […]. Great job guys, highly recommend, all class.
Great service, professional and knowledgeable staff. Helped to resolve my issues efficiently, I will definitely be back!
10/10. Fantastic, timely and not too pricey. Couldn’t be happier.
Great service, always helpful and professional. Will always use for future Mac products and service.
Great service and very satisfied with the result. Professional and high quality service. Many thanks!
The service was excellent – efficient, clear, great communication and high quality support. Thanks.
Very happy with the service and i was happy that my problem could be fixed in under 30 mins!
The girl who was front line for the service department was very professional and knowledgeable. Would definitely recommend and come back there.
David has been really amazing to deal with. His knowledge and professionalism is second to none. And the fact that he cares and uses his initiative makes us come back to Beyond The Box for any future dealings with our lovely Apple products. Keep up the good work!
As a previous Android person, I can truly say that my Apple experiences thus far have been fantastic. Being able to go to a physical store close to me makes a big difference. Keep up the good work!
Why Choose Beyond the Box?
- No need to make an appointment – just come in and see us at your convenience!
- Quality service & support with a smile – from a family owned business
- Expertly trained and Apple certified technicians to solve your issues quickly and easily
- Years of experience with everything Apple: iPhone, iPad, Mac & more!
Need help with a specific Mac issue? Contact us today to chat directly with one of our expert Apple Certified technicians!
How can Beyond the Box help my school or business with Mac service?
Beyond the Box are an Apple Authorised Education Reseller and member of the Apple Consultants Network and are recognised by Apple for having expert staff who can assist schools and businesses with every part of their Apple experience; including service & repair.
Our BeID Service & Repair portal provides schools and businesses with an easy way to submit, track, and manage servicing and repairs for their fleet of Apple devices. We help manage service and repair for organisations of any size – from just a few iPhones in a small business, to rollouts of several thousand iPads and Macs in Government, Catholic and Independent schools.
Our experienced service team can interface and work directly with insurers, manage logistics and service part procurement, and our dedicated account managers are with you every step of the way. To find out more information about how we can help your school or business, contact us today!
Read what our customers are saying about us
Beyond the Box are a local family owned business – we love supporting and helping our customers get the most our of their technology. Here are just a few things our happy customers are saying about us:
Very happy with the service – I was told what the problem was, how long it would take to fix and how much it would cost. All accurate!
Thanks – i’ll see you guys again soon!
It was an excellent experience which is refreshing. The young lady who did the upgrade for me did so while I waited which was very much appreciated. I find this personal experience of Beyond the Box so superior to the Apple Store where I would have needed to make an appointment online to speak to someone, then probably left my computer with them for a few days. So keep up the excellent service BTB and I’ll keep coming back for my gear.
After what I thought was going to be another dead end in regards to restoring my sons iPad, the technician at Beyond the box was extremely helpful and had the iPad up and running within 45 minutes. Great service! Thanks guys!
Compared with another store in which I was trying to have the issues resolved, this was quick, efficient, and overall very swift and hassle free. Great service from enquiring on the phone to picking up the Mac to find it cleaned as well with a fresh battery. Will definitely come back again!
Having my equipment previously serviced at the Apple Store, now I will only use your store for all my computer needs.
Level of service at your centre not only is more professional, but also far more personal and convenient for someone with limited computer knowledge like myself.
Thank you for your great service.
Every person I dealt with was courteous and helpful even to the point when I couldn’t lift the computer to desk height the staff member came around the counter to assist me, and when I picked the computer they made sure I was right to get it back to my car. Service that they provide is better than I have encountered at any other business I have had dealings with.
Hey there, staff were so friendly and helpful – to the point of ridiculous, but l loved it! Good customer service is not often experienced these days so it’s a breath of fresh air. Well done! It definitely was service with a smile!
You guys were amazing to deal with. I booked an appointment the day before and with priority service was able to have my computer back and working to full spec the same day. The service technician called me personally to explain what maintenance was performed and his reasoning behind it which was greatly appreciated.
Overall my experience with the staff at your business is outstanding. I could not be happier with both the customer service and the repair outcome. My Mac is now operating better than it has since it was new. Thank you.
Your staff were friendly, efficient and very pleasant to deal with. They gave a caring personal touch which is generally lacking in most places these days. I would absolutely recommend Beyond the Box and I would not hesitate to use you again. Many thanks 🙂
Thank-you for your care, support and calm during a very stressful couple of weeks. No one else was able to help with the problems I faced with my new Mac, except the team at Beyond the Box, who persisted despite the obstacles, and got us there. I’ll definitely be back.
Thank you so much to the Beyond the Box team for restoring the data on my (smashed) phone quickly and at a great price. I’m so thankful. All staff were extremely helpful and knowledgable.
Overall we are very happy with the work taken out on the computer, it has given the iMac a new lease of life. And the service time and communication were excellent, thanks guys. We were back 3 days later to purchase a MacBook Pro from you, so we are one very happy family! 🙂
Wonderful experience. Staff knowledgeable and friendly. Totally professional. GREAT service. Thank you.
Thank you for your courteous and speedy resolution to my computer problem. I will definitely use you again and will recommend that my friends do the same.
Just some of our Repair Services
Our expert team are able to help with everything Apple and much more! Here are some of the things we help our customers with every day:
| iPad Backup & iPad Data Transfer | from $45.00 |
| iPhone Data Recovery | from $95.00 |
| iPad Liquid Damage Repair & Recovery | from $95.00 |
| iPad Battery Exchanges * | from $179.00 |
| Mac Backup & Mac Data Transfer | from $125.00 |
| Mac Data Recovery | from $155.00 |
| Mac Liquid Damage Repair & Recovery | from $155.00 |
| Mac Hard Drive Replacements & Upgrades | from $275.00 |
| Mac Solid State Drive Replacements & Upgrades | from $295.00 |
| Mac Memory (RAM) Upgrades | from $79.00 |
| Mac Insurance Assessment & Quotation | $95.00 |
| iPhone Backup & iPhone Data Transfer | from $45.00 |
| iPhone Data Recovery | from $75.00 |
| iPhone Liquid Damage Repair & Recovery | from $95.00 |
| iPhone Battery Replacements | from $85.00 |
