Why choose Beyond the Box for Apple Repair, Service & Support in Melbourne?
We are one of Australia’s largest Authorised Apple Service Providers and conduct repairs on iMac, MacBook, iPhone and more in our state of the art Melbourne workshop. Our expert technicians have many decades of combined experience and are here to help you with anything Apple and beyond!
Our goal is to support you with your technology. Unlike the busy Apple Store, there is no need to make an appointment at Beyond the Box – simply come in and see us. From warranty repairs to broken and cracked screens and liquid damage, our Apple Certified technicians are here to help.
Click the buttons below for more information on how we can help with:
Apple iPad Service & Repairs
Beyond the Box are one of the largest Apple Authorised Service Providers in Melbourne, and are here to help you with your iPad issues, both in and out of warranty!
Beyond the Box can service your iPad issues covered under warranty or AppleCare free of charge! Unlike the Apple Store, there is no need for an appointment – contact us today or come into store!
What do you need to know?
Beyond the Box are an Apple Authorised Service Provider and can assist with iPad issues and replacements in and out of warranty.
iPad issues that are covered by an Apple warranty are service for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered underneath Apple’s warranty, and in such cases, you may be charged a fee. For information on what is covered under Apple’s warranty, please see their warranty information, or contact us today.
Warranty Covered Repairs
Out of Warranty Repairs from
For devices outside of their Apple warranty, we charge a $45.00 diagnostic fee to assess your device and quote you on any service or repair required. This fee goes towards any service or repairs that you approve and go-ahead with.
Apple designed iPad to be as light and sleek as is possible, however as a result individual repairs are not possible on iPad. For issues both in and outside warranty, Apple provides an exchange replacement; where your faulty/original iPad is sent back to Apple, and a replacement unit of the same model is provided to you.
As an Apple Authorised Service Provider, Beyond the Box only use genuine Apple parts and replacements. When you have your iPad serviced through Beyond the Box, you can rest easy knowing that your iPad is 100% genuine and covered by an Apple warranty.
You may see non-authorised repairers claiming that they can repair iPad displays and components – exercise caution, as these repairs are not approved by Apple, and use non-genuine parts that can fail or cause further issues with your iPad.
Just some of Our Services
Our expert team are able to help with all things iPad, from physical and liquid damage repairs to data backups and recovery, plus a whole lot more! Here are just some of the things we help our customers with every day:
| iPad Backup & iPad Data Transfer | from $45.00 |
| iPhone Data Recovery | from $95.00 |
| iPad Liquid Damage Repair & Recovery | from $95.00 |
| iPad Battery Exchanges * | from $179.00 |
* iPad Battery Exchange involves exchanging your original iPad for a replacement with a brand new battery. For more information on how the iPad Battery Exchange process works, please contact us.
What our customers are saying
Great repair and finished in 3 days…REALLY happy with the whole experience
These guys are absolute rockstars. […]. They kept me in the loop the whole time and even managed to do some minor repairs to my laptop for free, like replacing a lost ‘option key’. […]. Great job guys, highly recommend, all class.
Great service, professional and knowledgeable staff. Helped to resolve my issues efficiently, I will definitely be back!
10/10. Fantastic, timely and not too pricey. Couldn’t be happier.
Great service, always helpful and professional. Will always use for future Mac products and service.
Great service and very satisfied with the result. Professional and high quality service. Many thanks!
The service was excellent – efficient, clear, great communication and high quality support. Thanks.
Very happy with the service and i was happy that my problem could be fixed in under 30 mins!
The girl who was front line for the service department was very professional and knowledgeable. Would definitely recommend and come back there.
David has been really amazing to deal with. His knowledge and professionalism is second to none. And the fact that he cares and uses his initiative makes us come back to Beyond The Box for any future dealings with our lovely Apple products. Keep up the good work!
As a previous Android person, I can truly say that my Apple experiences thus far have been fantastic. Being able to go to a physical store close to me makes a big difference. Keep up the good work!
Why Choose Beyond the Box?
- No need to make an appointment – just come in and see us!
- Quality service & support with a smile – from a family owned business
- Expert technicians to solve your issues quickly and easily
- Years of experience with everything Apple: iPhone, iPad, Mac & more!
Need help with a specific iPad issue? Contact us today to chat directly with one of our expert Apple Certified technicians!
iPad Exchange Replacement Pricing
Pricing for iPad whole unit exchange replacement is listed below for current models. A Beyond the Box technician will need to assess your iPad to ensure that it is eligible for whole unit replacement. For more information on how this process works, please contact us.
| iPad Model | Unit Exchange Price * |
|---|---|
| iPad 2 | $379.00 |
| iPad 3rd-generation | $459.00 |
| iPad 4th-generation | $459.00 |
| iPad mini (original model) | $309.00 |
| iPad mini 2 | $309.00 |
| iPad mini 3 | $459.00 |
| iPad mini 4 | $459.00 |
| iPad Air 1 | $379.00 |
| iPad Air 2 | $459.00 |
| iPad Pro (9.7-inch) | $619.00 |
| iPad Pro (12.9-inch) | $939.00 |
* Prices listed are for whole unit exchange of your iPad, which may or may not be possible depending on the level of damage to your iPad. Please note that your iPad is not eligible for whole unit exchange if it has had an unauthorised modification or repair (such as a non-genuine display fitted). For a quote on repairing your iPhone, contact us for more information. Pricing is current as of June 2017, and is subject to change. E&OE.
What do I need to do before bringing my iPad in for service or repair?
We recommend (if possible) that you perform the following steps before bringing your device in to us. These quick tips might even fix the issue!
- Try turning your iPhone or iPad off then on again.
- Try restoring your iPhone or iPad to factory settings, and seeing if the issue continues (make sure you have a backup first!)
- Try backing up and restoring your iPhone or iPad through iTunes on a Mac or PC
If these tips didn’t fix the problem with your device (or weren’t relevant to your issue), then you will need to come in and see us. You can come in any time – no appointment required. For opening hours and contact details, please click here.
We understand that being without your device is difficult, and that it can be tricky to get time to bring your device in for service – here are some tips to make your service check-in experience far easier and faster:
- Ensure you have a current backup of your iPhone or iPad through iCloud or in iTunes on a Mac or PC. For more information on how to backup your device, click here.
- Sign out of your iCloud account and disable Find my iPhone. For more information on how disable Find my iPhone, click here.
- Make sure you have taken note and can supply any passwords or passcodes for services you are having issues with. Beyond the Box doesn’t always need your passwords, however if your issue is specific to a service (sending or receiving email, logging into Facebook), then we may require then.
- Come in and see us with a smile on your face – we know it’s never fun having to get your equipment prepared, but we are here to help support you.
How can Beyond the Box help my school or business with iPad service?
Beyond the Box are an Apple Authorised Education Reseller and member of the Apple Consultants Network and are recognised by Apple for having expert staff who can assist schools and businesses with every part of their Apple experience; including service & repair.
Our BeID Service & Repair portal provides schools and businesses with an easy way to submit, track, and manage servicing and repairs for their fleet of Apple devices. We help manage service and repair for organisations of any size – from just a few iPhones in a small business, to rollouts of several thousand iPads and Macs in Government, Catholic and Independent schools.
Our experienced service team can interface and work directly with insurers, manage logistics and service part procurement, and our dedicated account managers are with you every step of the way. To find out more information about how we can help your school or business, contact us today!
Apple Mac Service, Repairs & Upgrades
No matter the Mac, Beyond the Box are here to help!
Beyond the Box are one of the largest Apple Authorised Service Providers in Melbourne, and are here to help you with your Mac issues, both in and out of warranty!
Beyond the Box can service your Mac issues covered under warranty or AppleCare free of charge! Unlike the Apple Store, there is no need for an appointment – contact us today or come into store!
- Service and Repair both in warranty and out of warranty
- Quality cost effective upgrades to get more out of your Mac
- Professional Mac data transfer and data recovery
- Advanced Mac liquid damage and repair specialists
- Years of experience with everything Apple: iPhone, iPad, Mac & more!
What do you need to know?
Beyond the Box are an Apple Authorised Service Provider and can assist with Mac issues, repairs and upgrades in and out of warranty.
We love and use Apple technology ourselves, so we know how hard it is to be without our Macs! Our expert technicians diagnose and service hundreds of Apple Macs every week, and can help solve your Mac problems easily and quickly.
Mac issues that are covered by an Apple warranty are serviced for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered underneath Apple’s warranty, and in such cases, you may be charged a fee. For information on what is and isn’t covered under Apple’s warranty, please see their warranty information, or contact us today.
For Macs outside of their Apple warranty, we charge a $95.00 diagnostic fee to assess your machinne and quote you on any service or repair required. This fee goes towards any service or repairs that you approve and go-ahead with.
Warranty Covered Repairs
Out of Warranty Repairs from
Our state of the art service workshop is set up to ensure the highest quality of service, and our expert Apple certified technicians have many decades of combined experience servicing, repairing, troubleshooting and optimising Macs.
Unlike the busy and sometimes overwhelming Apple Stores, our retail showroom and service centre is a comfortable and easy location where you can speak with one of our experts straight away – there is no need to make an appointment, simply bring your Mac in.
We operate on a queue based system for our Mac repairs, and always endeavor to have your working Mac back with you as soon as possible. For customers requiring even faster turnaround, we do offer a priority ‘queue jump’ service for an additional fee. For more information on how our queue system works, or to enquire about current turnaround times for Mac servicing and repair, please contact us.
Just some of Our Services
Our expert team are able to help with all things Mac, from Hard Drive, SSD and RAM upgrades, to physical and liquid damage repairs, data backup, transfer and recovery, plus a whole lot more! Here are just some of the things we help our customers with every day:
| Mac Backup & Mac Data Transfer | from $125.00 |
| Mac Data Recovery | from $155.00 |
| Mac Liquid Damage Repair & Recovery | from $155.00 |
| Mac Hard Drive Replacements & Upgrades | from $275.00 |
| Mac Solid State Drive Replacements & Upgrades | from $295.00 |
| Mac Memory (RAM) Upgrades | from $79.00 |
| Mac Insurance Assessment & Quotation | $95.00 |
What our customers are saying
Great repair and finished in 3 days…REALLY happy with the whole experience
These guys are absolute rockstars. […]. They kept me in the loop the whole time and even managed to do some minor repairs to my laptop for free, like replacing a lost ‘option key’. […]. Great job guys, highly recommend, all class.
Great service, professional and knowledgeable staff. Helped to resolve my issues efficiently, I will definitely be back!
10/10. Fantastic, timely and not too pricey. Couldn’t be happier.
Great service, always helpful and professional. Will always use for future Mac products and service.
Great service and very satisfied with the result. Professional and high quality service. Many thanks!
The service was excellent – efficient, clear, great communication and high quality support. Thanks.
Very happy with the service and i was happy that my problem could be fixed in under 30 mins!
The girl who was front line for the service department was very professional and knowledgeable. Would definitely recommend and come back there.
David has been really amazing to deal with. His knowledge and professionalism is second to none. And the fact that he cares and uses his initiative makes us come back to Beyond The Box for any future dealings with our lovely Apple products. Keep up the good work!
As a previous Android person, I can truly say that my Apple experiences thus far have been fantastic. Being able to go to a physical store close to me makes a big difference. Keep up the good work!
Why Choose Beyond the Box?
- No need to make an appointment – just come in and see us!
- Quality service & support with a smile – from a family owned business
- Expert technicians to solve your issues quickly and easily
- Years of experience with everything Apple: iPhone, iPad, Mac & more!
Need help with a specific Mac issue? Contact us today to chat directly with one of our expert Apple Certified technicians!
How can Beyond the Box help my school or business with Mac service?
Beyond the Box are an Apple Authorised Education Reseller and member of the Apple Consultants Network and are recognised by Apple for having expert staff who can assist schools and businesses with every part of their Apple experience; including service & repair.
Our BeID Service & Repair portal provides schools and businesses with an easy way to submit, track, and manage servicing and repairs for their fleet of Apple devices. We help manage service and repair for organisations of any size – from just a few iPhones in a small business, to rollouts of several thousand iPads and Macs in Government, Catholic and Independent schools.
Our experienced service team can interface and work directly with insurers, manage logistics and service part procurement, and our dedicated account managers are with you every step of the way. To find out more information about how we can help your school or business, contact us today!
Apple iPhone Service & Repairs
Beyond the Box are one of the largest Apple Authorised Service Providers in Melbourne, and are here to help you with your iPhone issues, both in and out of warranty!
Beyond the Box can service and repair your iPhone issues covered under warranty or AppleCare free of charge! Unlike the Apple Store, there is no need for an appointment – contact us today or come into store!
What do you need to know?
Beyond the Box are an Apple Authorised Service Provider and can assist with iPhone issues and repairs in and out of warranty.
We understand that your iPhone quickly becomes the centre of your digital life and how difficult it is to be without it! Our expert technicians diagnose and service hundreds of iOS devices every week, and can help solve your iPhone problems easily and quickly.
iPhone issues that are covered by an Apple warranty are service for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered underneath Apple’s warranty, and in such cases, you may be charged a fee. For information on what is covered under Apple’s warranty, please see their warranty information, or contact us today.
For devices outside of their Apple warranty, we charge a $45.00 diagnostic fee to assess your device and quote you on any service or repair required. This fee goes towards any service or repairs that you approve and go-ahead with.
Warranty Covered Repairs
Out of Warranty Repairs from
iPhone repairs such as replacement batteries and cameras are generally done onsite here at Beyond the Box, and for these; we aim for same day repair (subject to demand and parts availability).
Major repairs (such as display replacements or power issues) are mailed in to the Apple Repair Centre to ensure the highest possible repair quality. This process can take between 5-7 business days. For more information on iPhone display replacement pricing, please click here.
When your iPhone needs to go back to the Apple Repair Centre, we can often provide a loan iPhone to you whilst it is away. For more information on loaner iPhone, please contact us.
* Supply of loaner iPhone subject to availability, terms and conditions, and a successful application process. For more information on loaner device availability, please contact us.
Just some of Our Services
Our expert team are able to help with all things iPhone, from physical and liquid damage repairs to data backups and recovery, plus a whole lot more! Here are just some of the things we help our customers with every day:
| iPhone Backup & iPhone Data Transfer | from $45.00 |
| iPhone Data Recovery | from $75.00 |
| iPhone Liquid Damage Repair & Recovery | from $95.00 |
| iPhone Battery Replacements | from $129.00 |
What our customers are saying
Great repair and finished in 3 days…REALLY happy with the whole experience
These guys are absolute rockstars. […]. They kept me in the loop the whole time and even managed to do some minor repairs to my laptop for free, like replacing a lost ‘option key’. […]. Great job guys, highly recommend, all class.
Great service, professional and knowledgeable staff. Helped to resolve my issues efficiently, I will definitely be back!
10/10. Fantastic, timely and not too pricey. Couldn’t be happier.
Great service, always helpful and professional. Will always use for future Mac products and service.
Great service and very satisfied with the result. Professional and high quality service. Many thanks!
The service was excellent – efficient, clear, great communication and high quality support. Thanks.
Very happy with the service and i was happy that my problem could be fixed in under 30 mins!
The girl who was front line for the service department was very professional and knowledgeable. Would definitely recommend and come back there.
David has been really amazing to deal with. His knowledge and professionalism is second to none. And the fact that he cares and uses his initiative makes us come back to Beyond The Box for any future dealings with our lovely Apple products. Keep up the good work!
As a previous Android person, I can truly say that my Apple experiences thus far have been fantastic. Being able to go to a physical store close to me makes a big difference. Keep up the good work!
Why Choose Beyond the Box?
- No need to make an appointment – just come in and see us!
- Quality service & support with a smile – from a family owned business
- Expert technicians to solve your issues quickly and easily
- Years of experience with everything Apple: iPhone, iPad, Mac & more!
Need help with a specific iPhone issue? Contact us today to chat directly with one of our expert Apple Certified technicians!
iPhone Display Replacement & Repair Pricing
Damaged or cracked your iPhone display? Beyond the Box can arrange for a genuine Apple display replacement through Apple’s Repair Centre.
Pricing for iPhone screen damage repair is listed below for current models. The process is a mail-in to Apple’s Repair Centre and can take 5-7 business days. If you require a loan phone in the mean time we can assist with this, however this does depend on our current stock of loan phones. For more information on loan phone availability, please contact us.
| iPhone Model | Display Replacement Price * |
|---|---|
| iPhone 5 | $209.00 |
| iPhone 5C | $209.00 |
| iPhone 5S | $209.00 |
| iPhone SE | $209.00 |
| iPhone 6 | $209.00 |
| iPhone 6 Plus | $229.00 |
| iPhone 6S | $209.00 |
| iPhone 6S Plus | $229.00 |
| iPhone 7 | $209.00 |
| iPhone 7 Plus | $229.00 |
* Prices listed are for replacement of your iPhone display, which may or may not be possible depending on the level of damage to your iPhone. For a quote on repairing your iPhone, contact us for more information. Pricing is current as of September 2016, and is subject to change. E&OE.
What do I need to do before bringing my iPhone in for service or repair?
We recommend (if possible) that you perform the following steps before bringing your device in to us. These quick tips might even fix the issue!
- Try turning your iPhone or iPad off then on again.
- Try restoring your iPhone or iPad to factory settings, and seeing if the issue continues (make sure you have a backup first!)
- Try backing up and restoring your iPhone or iPad through iTunes on a Mac or PC
If these tips didn’t fix the problem with your device (or weren’t relevant to your issue), then you will need to come in and see us. You can come in any time – no appointment required. For opening hours and contact details, please click here.
We understand that being without your device is difficult, and that it can be tricky to get time to bring your device in for service – here are some tips to make your service check-in experience far easier and faster:
- Ensure you have a current backup of your iPhone or iPad through iCloud or in iTunes on a Mac or PC. For more information on how to backup your device, click here.
- Sign out of your iCloud account and disable Find my iPhone. For more information on how disable Find my iPhone, click here.
- Make sure you have taken note and can supply any passwords or passcodes for services you are having issues with. Beyond the Box doesn’t always need your passwords, however if your issue is specific to a service (sending or receiving email, logging into Facebook), then we may require then.
- Come in and see us with a smile on your face – we know it’s never fun having to get your equipment prepared, but we are here to help support you.
How can Beyond the Box help my school or business with iPhone service?
Beyond the Box are an Apple Authorised Education Reseller and member of the Apple Consultants Network and are recognised by Apple for having expert staff who can assist schools and businesses with every part of their Apple experience; including service & repair.
Our BeID Service & Repair portal provides schools and businesses with an easy way to submit, track, and manage servicing and repairs for their fleet of Apple devices. We help manage service and repair for organisations of any size – from just a few iPhones in a small business, to rollouts of several thousand iPads and Macs in Government, Catholic and Independent schools.
Our experienced service team can interface and work directly with insurers, manage logistics and service part procurement, and our dedicated account managers are with you every step of the way. To find out more information about how we can help your school or business, contact us today!
Read what our customers are saying about us
Beyond the Box are a local family owned business – we love supporting and helping our customers get the most our of their technology. Here are just a few things our happy customers are saying about us:
Very happy with the service – I was told what the problem was, how long it would take to fix and how much it would cost. All accurate!
Thanks – i’ll see you guys again soon!
It was an excellent experience which is refreshing. The young lady who did the upgrade for me did so while I waited which was very much appreciated. I find this personal experience of Beyond the Box so superior to the Apple Store where I would have needed to make an appointment online to speak to someone, then probably left my computer with them for a few days. So keep up the excellent service BTB and I’ll keep coming back for my gear.
After what I thought was going to be another dead end in regards to restoring my sons iPad, the technician at Beyond the box was extremely helpful and had the iPad up and running within 45 minutes. Great service! Thanks guys!
Compared with another store in which I was trying to have the issues resolved, this was quick, efficient, and overall very swift and hassle free. Great service from enquiring on the phone to picking up the Mac to find it cleaned as well with a fresh battery. Will definitely come back again!
Having my equipment previously serviced at the Apple Store, now I will only use your store for all my computer needs.
Level of service at your centre not only is more professional, but also far more personal and convenient for someone with limited computer knowledge like myself.
Thank you for your great service.
Just some of our Repair Services
| iPad Backup & iPad Data Transfer | from $45.00 |
| iPhone Data Recovery | from $95.00 |
| iPad Liquid Damage Repair & Recovery | from $95.00 |
| iPad Battery Exchanges * | from $179.00 |
| Mac Backup & Mac Data Transfer | from $125.00 |
| Mac Data Recovery | from $155.00 |
| Mac Liquid Damage Repair & Recovery | from $155.00 |
| Mac Hard Drive Replacements & Upgrades | from $275.00 |
| Mac Solid State Drive Replacements & Upgrades | from $295.00 |
| Mac Memory (RAM) Upgrades | from $79.00 |
| Mac Insurance Assessment & Quotation | $95.00 |
| iPhone Backup & iPhone Data Transfer | from $45.00 |
| iPhone Data Recovery | from $75.00 |
| iPhone Liquid Damage Repair & Recovery | from $95.00 |
| iPhone Battery Replacements | from $129.00 |