Apple iPhone Service & Repairs
Beyond the Box are one of the largest Apple Authorised Service Providers in Melbourne, and are here to help you with your iPhone issues, both in and out of warranty!
Beyond the Box can service and repair your iPhone issues covered under warranty or AppleCare free of charge! Unlike the Apple Store, there is no need for an appointment – contact us today or come into store!
What do you need to know?
Beyond the Box are an Apple Authorised Service Provider and can assist with iPhone issues and repairs in and out of warranty.
We understand that your iPhone quickly becomes the centre of your digital life and how difficult it is to be without it! Our expert technicians diagnose and service hundreds of iOS devices every week, and can help solve your iPhone problems easily and quickly.
iPhone issues that are covered by an Apple warranty are service for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered underneath Apple’s warranty, and in such cases, you may be charged a fee. For information on what is covered under Apple’s warranty, please see their warranty information, or contact us today.
For devices outside of their Apple warranty, we charge a $45.00 diagnostic fee to assess your device and quote you on any service or repair required. This fee goes towards any service or repairs that you approve and go-ahead with.
Warranty Covered Repairs
Out of Warranty Repairs from
iPhone repairs such as replacement batteries and cameras are generally done onsite here at Beyond the Box, and for these; we aim for same day repair (subject to demand and parts availability).
Major repairs (such as display replacements or power issues) are mailed in to the Apple Repair Centre to ensure the highest possible repair quality. This process can take between 5-7 business days. For more information on iPhone display replacement pricing, please click here.
When your iPhone needs to go back to the Apple Repair Centre, we can often provide a loan iPhone to you whilst it is away. For more information on loaner iPhone, please contact us.
Supply of loaner iPhone subject to availability, terms and conditions, and a successful application process. For more information on loaner device availability, please contact us.
Just some of Our Services
Our expert team are able to help with all things iPhone, from physical and liquid damage repairs to data backups and recovery, plus a whole lot more! Here are just some of the things we help our customers with every day:
|iPhone Backup & iPhone Data Transfer||from $45.00|
|iPhone Data Recovery||from $75.00|
|iPhone Liquid Damage Repair & Recovery||from $95.00|
|iPhone Battery Replacements||from $49.00|
What our customers are saying
Great repair and finished in 3 days…REALLY happy with the whole experience
These guys are absolute rockstars. […]. They kept me in the loop the whole time and even managed to do some minor repairs to my laptop for free, like replacing a lost ‘option key’. […]. Great job guys, highly recommend, all class.
Great service, professional and knowledgeable staff. Helped to resolve my issues efficiently, I will definitely be back!
10/10. Fantastic, timely and not too pricey. Couldn’t be happier.
Great service, always helpful and professional. Will always use for future Mac products and service.
Great service and very satisfied with the result. Professional and high quality service. Many thanks!
The service was excellent – efficient, clear, great communication and high quality support. Thanks.
Very happy with the service and i was happy that my problem could be fixed in under 30 mins!
The girl who was front line for the service department was very professional and knowledgeable. Would definitely recommend and come back there.
David has been really amazing to deal with. His knowledge and professionalism is second to none. And the fact that he cares and uses his initiative makes us come back to Beyond The Box for any future dealings with our lovely Apple products. Keep up the good work!
As a previous Android person, I can truly say that my Apple experiences thus far have been fantastic. Being able to go to a physical store close to me makes a big difference. Keep up the good work!
Why Choose Beyond the Box?
No need to make an appointment – just come in and see us!
Convenient parking right out the front and easy access via public transport
Quality service & support with a smile – from a family owned business
Expert technicians to solve your issues quickly and easily
Years of experience with everything Apple: iPhone, iPad, Mac & more!
Need help with a specific iPhone issue? Contact us today to chat directly with one of our expert Apple Certified technicians!
Frequently Asked iPhone Service Questions
Here are some of the most frequently asked questions about our Apple iPhone service and repairs. If you have any other questions, or would like to speak with one of our friendly technicians; we would love to chat – please contact us today.
In Australia, iPhone comes with an Apple One (1) Year Limited Warranty. In addition to this, you may be entitled to other coverage options or remedies under the Australian Consumer Law. To check the current warranty status of your iPhone, click here to access Apple’s coverage check tool:
iPhone issues that are covered by an Apple warranty are serviced for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered underneath Apple’s warranty, and in such cases, you may be charged a fee. For information on what is covered under Apple’s warranty, please see Apple’s warranty information, or contact us now.
iPhone issues covered by an Apple Warranty, AppleCare+ (excluding accidental damage) and Australian consumer law will be serviced for you free of charge.
In the event that your issue is not covered by a warranty, you will be charged a $45.00 fee for our expert technicians to diagnose and assess your iPhone. This fee is absorbed into any work you choose to approve after we have provided you with a quote and service report.
No, you don’t require an appointment. At Beyond the Box, we aim to make your Apple service experience as smooth and easy as possible. You have two easy options to start the service process with us:
- Book an appointment through the Beyond the Box Express Lane – our simple online booking portal; or
- Simply walk into our Essendon service centre – no appointment required
We understand that everyone is busy, and everyone loves their iPhone. That’s why we make it easy to access iPhone service and repairs any way you choose.
When you book an appointment online with Beyond the Box, we securely process your device and contact details and pre-enter them into our repair system. When you arrive for your appointment, our friendly staff will be ready to greet you, and checking in your device with us is simple, fast and efficient. Express Lane – our online booking system also will also walk you through the steps of verifying your issue and device status, including checking your warranty coverage and requesting other details to streamline the repair process.
If you don’t wish to make an appointment with us, no need! We offer walk-in service at our Essendon service centre. Simply come in during our opening hours and our friendly team will be ready to assist.
Yes. Beyond the Box does offer trade in on many iPhone models depending on their physical condition and status. For more information, please contact our friendly service team.
We recommend (if possible) that you perform the following steps before bringing your device in to us. These quick tips might even fix the issue!
- Try turning your iPhone or iPad off then on again.
- Try restoring your iPhone or iPad to factory settings, and seeing if the issue continues (make sure you have a backup first!)
- Try backing up and restoring your iPhone or iPad through iTunes on a Mac or PC
If these tips didn’t fix the problem with your device (or weren’t relevant to your issue), then you will need to come in and see us. You can come in any time – no appointment required. For opening hours and contact details, please click here.
We understand that being without your device is difficult, and that it can be tricky to get time to bring your device in for service – here are some tips to make your service check-in experience far easier and faster:
- Ensure you have a current backup of your iPhone or iPad through iCloud or in iTunes on a Mac or PC. For more information on how to backup your device, click here.
- Sign out of your iCloud account and disable Find my iPhone. For more information on how disable Find my iPhone, click here.
- Make sure you have taken note and can supply any passwords or passcodes for services you are having issues with. Beyond the Box doesn’t always need your passwords, however if your issue is specific to a service (sending or receiving email, logging into Facebook), then we may require then.
- Come in and see us with a smile on your face – we know it’s never fun having to get your equipment prepared, but we are here to help support you.
Whilst every care is taken by our expert technicians to retain data where possible, due to the nature of the repair process, data may be lost. Because of this, we would always recommend that you take a full backup of the data on your iPhone before checking it in with Beyond the Box. You can find out how to backup the data on your iPhone by visiting Apple’s support website. Beyond the Box may also backup the data on your iPhone for a fee – for more information, please contact us.
Beyond the Box also specialise in professional data recovery for iPhones and other Apple devices. If your iPhone is no longer functioning but houses your precious and important data, please contact us today to discuss an advanced data recovery assessment.
In most cases, yes. Beyond the Box understands that in the modern age, it’s very hard to be without your phone! For service or repairs that take longer than a business day, Beyond the Box can often provide a loan phone for the time that we have your device.
Please note that supply of loaner iPhone subject to availability, terms and conditions, and a successful application process. For more information on loaner device availability, please contact us.
At Beyond the Box, we look at devices in a queue system based on when they were checked into our service centre. Due to this, our turnaround times fluctuate based on customer demand (but average 1-2 business days). For specific information on repair turnaround times or to get an current estimated time for servicing your iPhone, please contact us today.
Most modular repairs such as replacement batteries, cameras and other parts are generally done onsite in our Essendon service centre, and we aim to complete these repairs for you on the same day you check your iPhone in with us (subject to parts availability and customer demand).
Depending on the issue with your iPhone, it may have to be sent into the Apple Repair Centre in Sydney. If this occurs, this process can take up to 7 business days for Apple to diagnose and service your device. In this case, Beyond the Box can likely offer you a loaner device until your iPhone is returned to you. Supply of loaner iPhone subject to availability, terms and conditions, and a successful application process. For more information on loaner device availability, please contact us.
Our service centre is located at 54 Napier Street, Essendon and features easy and convenient parking right out the front. It is within 5 minute walking distance of 2 train stations (Essendon & Glenbervie) as well as the 59 tram and multiple bus routes. For more information on our location or anything else, please contact us today.
Issues with your iPhone accessories?
Streamlined service for Education & Enterprise
Beyond the Box specialises in offering simple and flexible service and repair options for schools, universities and businesses of all shapes and sizes. Our BeID service and support portal offers an easy booking and tracking system, integrated logistics and priority service. As a member of the Apple Consultants Network, our team of consulting engineers work with organisations to develop and deploy infrastructure, mobile device management and mobility platforms to ensure their technology programs succeed.
For more information on how we can help support your Apple fleet, please contact our dedicated support team today.
Beyond the Box can help with your Apple accessories too! Issues with your AirPods, Lightning Cable, USB charger or other accessory? Contact us today!
We carry a large range of Apple and third party accessories, cables and cases to help you protect and get the most out of your iPhone and other Apple devices.
iPhone Display Replacement & Repair Pricing
Damaged or cracked your iPhone display? Beyond the Box can arrange for a genuine Apple display replacement through Apple’s Repair Centre.
Pricing for iPhone screen damage repair is listed below for current models. The process is a mail-in to Apple’s Repair Centre and can take 5-7 business days. If you require a loan phone in the mean time we can assist with this, however this does depend on our current stock of loan phones. For more information on loan phone availability, please contact us.
|iPhone Model||Display Replacement Price *|
|iPhone 6 Plus||$229.00|
|iPhone 6S Plus||$269.00|
|iPhone 7 Plus||$269.00|
|iPhone 8 Plus||$269.00|
* Prices listed are for replacement of your iPhone display, which may or may not be possible depending on the level of damage to your iPhone. For a quote on repairing your iPhone, contact us for more information. Pricing is current as of 30th October 2017, and is subject to change. E&OE.
How can Beyond the Box help my school or business with iPhone service?
Beyond the Box are an Apple Authorised Education Reseller and member of the Apple Consultants Network and are recognised by Apple for having expert staff who can assist schools and businesses with every part of their Apple experience; including service & repair.
Our BeID Service & Repair portal provides schools and businesses with an easy way to submit, track, and manage servicing and repairs for their fleet of Apple devices. We help manage service and repair for organisations of any size – from just a few iPhones in a small business, to rollouts of several thousand iPads and Macs in Government, Catholic and Independent schools.
Our experienced service team can interface and work directly with insurers, manage logistics and service part procurement, and our dedicated account managers are with you every step of the way. To find out more information about how we can help your school or business, contact us today!