Apple Mac Service, Repairs & Upgrades

No matter the Mac, Beyond the Box are here to help!

Beyond the Box are one of the largest Apple Authorised Service Providers in Melbourne, and are here to help you with your Mac issues, both in and out of warranty!

Get your Apple product back working the way it should. Our Apple-trained technicians use Apple-approved diagnostics and tools on every repair. And we only use genuine Apple parts. This means that all of our repairs are Apple-certified and backed by Apple.

  • Expert service and repair for Apple Macs both in warranty and out of warranty

  • Easy accidental damage repair claims with AppleCare+*

  • Quality & cost effective upgrades to get more out of your Mac

  • Professional Mac data transfer and specialised data recovery

  • Advanced Mac liquid damage and repair specialists

  • Years of experience with everything Apple: iPhone, iPad, Mac & more!

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Book an Appointment

Apple Authorised Service Provider

Rest easy – as an Apple Authorised Service Provider, we only use genuine Apple parts in our service and repairs.

We can come to you!

Not just a service centre – a Beyond the Box technician can visit you in your home or business. Expert Wi-Fi, network, software troubleshooting & more!

Speak Directly to our Experts

When you contact us, you can speak directly with the Apple Certified expert technician servicing your Mac; not a call centre!

What do you need to know?

Beyond the Box are an Apple Authorised Service Provider and can assist with Mac issues, repairs and upgrades in and out of warranty.

We love and use Apple technology ourselves, so we know how hard it is to be without our Macs! Our expert technicians diagnose and service hundreds of Apple Macs every week, and can help solve your Mac problems easily and quickly.

Mac issues that are covered by an Apple warranty are serviced for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered underneath Apple’s warranty, and in such cases, you may be charged a fee. For information on what is and isn’t covered under Apple’s warranty, please see their warranty information, or contact us today.

For Macs outside of their Apple warranty, we charge a $95.00 diagnostic fee to assess your machinne and quote you on any service or repair required. This fee goes towards any service or repairs that you approve and go-ahead with.

Warranty Covered Repairs


Out of Warranty Repairs from


AppleCare + Damage Incident Fees - Screen or external enclosure damage


AppleCare + Damage Incident Fees - Other Damage


Our state of the art service workshop is set up to ensure the highest quality of service, and our expert Apple certified technicians have many decades of combined experience servicing, repairing, troubleshooting and optimising Macs.

Unlike the busy and sometimes overwhelming Apple Stores, our retail showroom and service centre is a comfortable and easy location where you can speak with one of our experts straight away – there is no need to make an appointment, simply bring your Mac in.

We operate on a queue based system for our Mac repairs, and always endeavor to have your working Mac back with you as soon as possible. For customers requiring even faster turnaround, we do offer a priority ‘queue jump’ service for an additional fee. For more information on how our queue system works, or to enquire about current turnaround times for Mac servicing and repair, please contact us.

Just some of Our Services

Our expert team are able to help with all things Mac, from Hard Drive, SSD and RAM upgrades, to physical and liquid damage repairs, data backup, transfer and recovery, plus a whole lot more! Here are just some of the things we help our customers with every day:

Mac Backup & Mac Data Transferfrom $145.00
Mac Data Recoveryfrom $195.00
Mac Liquid Damage Assessmentfrom $145.00
Mac Hard Drive Replacements & Upgradesfrom $275.00
Mac Solid State Drive Replacements & Upgradesfrom $395.00
Mac Memory (RAM) Upgradesfrom $79.00
Mac Insurance Assessment & Quotation$95.00

What our customers are saying

Great repair and finished in 3 days…REALLY happy with the whole experience
Arthur, Brunswick West
These guys are absolute rockstars. […]. They kept me in the loop the whole time and even managed to do some minor repairs to my laptop for free, like replacing a lost ‘option key’. […]. Great job guys, highly recommend, all class.
Jakob, Altona North
Great service, professional and knowledgeable staff. Helped to resolve my issues efficiently, I will definitely be back!
Ronald, Northcote
10/10. Fantastic, timely and not too pricey. Couldn’t be happier.
Phillip, Essendon
Great service, always helpful and professional. Will always use for future Mac products and service.
Nicole, Rosanna
Great service and very satisfied with the result. Professional and high quality service. Many thanks!
Sandra, Glenroy
The service was excellent – efficient, clear, great communication and high quality support. Thanks.
Juliet, Sunshine North
Very happy with the service and i was happy that my problem could be fixed in under 30 mins!
Michelle, Broadmeadows
The girl who was front line for the service department was very professional and knowledgeable. Would definitely recommend and come back there.
Daniel, Roxburgh Park
David has been really amazing to deal with. His knowledge and professionalism is second to none. And the fact that he cares and uses his initiative makes us come back to Beyond The Box for any future dealings with our lovely Apple products. Keep up the good work!
Maya, Box Hill
As a previous Android person, I can truly say that my Apple experiences thus far have been fantastic. Being able to go to a physical store close to me makes a big difference. Keep up the good work!
John, Moonee Ponds

Why Choose Beyond the Box?

  • No need to make an appointment – just come in and see us at your convenience!
  • Quality service & support with a smile – from a family owned business
  • Expertly trained and Apple certified technicians to solve your issues quickly and easily
  • Years of experience with everything Apple: iPhone, iPad, Mac & more!

* AppleCare+ provides additional hardware coverage from Apple, including up to two incidents of accidental damage protection every 12 months. Each incident is subject to a service fee –  f0r more information please see Apple’s website here.

Need help with a specific Mac issue? Contact us today to chat directly with one of our expert Apple Certified technicians!

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How can Beyond the Box help my school or business with Mac service?


Beyond the Box are an Apple Authorised Education Reseller and member of the Apple Consultants Network and are recognised by Apple for having expert staff who can assist schools and businesses with every part of their Apple experience; including service & repair.

Our BeID Service & Repair portal provides schools and businesses with an easy way to submit, track, and manage servicing and repairs for their fleet of Apple devices. We help manage service and repair for organisations of any size – from just a few iPhones in a small business, to rollouts of several thousand iPads and Macs in Government, Catholic and Independent schools.

Our experienced service team can interface and work directly with insurers, manage logistics and service part procurement, and our dedicated account managers are with you every step of the way. To find out more information about how we can help your school or business, contact us today!