Beyond the Box Terms & Conditions

About these Terms and Conditions

The Beyond the Box Terms & Conditions define the terms of use for our website, online store, and associated services.

By using this website and/or associated services, you agree that your access to, and use of, this website or service is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on “as is” basis, the site may contain errors, faults and inaccuracies and may not be complete and current.

The Beyond the Box Terms & Conditions comprise of three (3) major sections:


  1. Beyond the Box“, “We” means Traverse IT Pty. Ltd (trading as “Beyond the Box”, ABN 37 104 682 706), 1 Puckle Street, Moonee Ponds, Victoria, 3039, Australia.
  2. Business Day” means Monday through to Friday, excluding public holidays in Australia.
  3. Delivery” means standard shipping to, and arrival at, the delivery address specified in your order form (which delivery address must comply with clause 4(b) below).
  4. Products” means any physical or digital products or services that are available for purchase from the Beyond the Box website at the time of your order.
  5. Shipment” means the period from the time the Product is ready to be loaded on transport for the purpose of Delivery, until the Delivery of the Product.
  6. You” means the purchaser of the Product, as identified by your “BeID” account on the Beyond the Box website.
  7. BeID” means your personal online account with Beyond the Box, created and managed on the Beyond the Box website.
  8. Equipment” means equipment checked in for service or repair, or lodged as part of a service request with Beyond the Box.
  9. Service Receipt” means a copy of a “Carry-in Service Receipt” provided by Beyond the Box when equipment is checked in for service or repair or as part of a service request.

Online Terms of Use

Product Prices

Product prices (unless otherwise specified) are given inclusive of GST and exclude Delivery charges.


  • All orders are subject to acceptance by Beyond the Box. Beyond the Box reserves the right to restrict the number of items that You may purchase. The Products are offered for sale only to persons who can make legally binding contracts.
  • Beyond the Box will make all reasonable efforts to process the payment of Your order within 1 (one) Business Day of receiving Your order. Orders placed on the weekend or on a public holiday will not begin payment processing until the next Business Day.
  • Beyond the Box reserves the right to discontinue Products without notice.
  • If your order is for a Product that is out of stock, Beyond the Box will notify You and offer the option of a substitute Product (which may be a different price) or cancellation of your order. If you choose to take a substitute Product, you order will be amended and a new acknowledgment will be sent to you by Beyond the Box.


  • Provided your delivery address complies with clause 4(b), Beyond the Box will make all reasonable efforts to deliver Your Products within 14 days, or the time stipulated in your order confirmation. If Beyond the Box is unable to deliver Your products within the specified time for any reason, it will notify you of any expected delay and offer the option of a substitute Product (which may be a different price) or a refund of the payment made. If You choose to take a substitute Product, your order will be amended and a new confirmation will be sent to you by Beyond the Box. Your order status can be checked by logging in with your BeID online account at our website. If You have any additional queries regarding your order please contact us using our online contact us facility, or call us on (03) 9372 8899.
  • Beyond the Box will only deliver to an address within Australia. Beyond the Box are unable to deliver to PO boxes.
  • Beyond the Box will ship according to its standard commercial practice. Risk of loss and damage to all Products will pass to You upon Delivery. Title to all Products will pass to You upon the later to occur of Delivery and when payment in full has been received from You for the Products.
  • Notice of transit damage must be made to Beyond the Box by using our online contact us facility or calling us on (03) 9372 8899 within 48 hours of delivery of the Product.


  • Beyond the Box will collect, use and disclose personal information provided or collected through or in connection with the Beyond the Box website in accordance with the Beyond the Box Privacy Policy. You should read the Privacy Policy and make informed decisions about your personal information.
  • By using the Beyond the Box website, you agree and opt-in to Beyond the Box collecting, using and disclosing personal information provided or collected through or in connection with the Beyond the Box website in accordance with the Beyond the Box Privacy Policy.
  • If you provide personal information about someone else, you must ensure that they are aware of the Beyond the Box Privacy Policy and agree to Beyond the Box collecting and handling their personal information in accordance with the policy.


Payment must be made in full using an approved and offered method of the Beyond the Box website at the time of placing your order. Incomplete or partial payment will not be accepted. Any payments via direct bank transfer will not be considered to be made in full until our staff confirm full and clear payment into our account.

Statutory Consumer Guarantees

  • Beyond the Box acknowledges that the Competition and Consumer Act 2010 contains statutory consumer guarantees that cannot be excluded. For example, consumers can rely on a guarantee that: goods are of acceptable quality and are reasonably fit for purpose; and
  • services will be provided with due care and skill and are reasonably fit for their purpose.

These Terms and Conditions are not intended to exclude or restrict these guarantees.

Cancellations, Returns and Refunds

In addition to the mandatory statutory rights available to customers under the Competition and Consumer Act 2010 and other applicable consumer laws, Beyond the Box will issue You a refund if Beyond the Box has provided its written consent and:

  • the order is cancelled prior to the Shipment of the Product; or
  • the Product is returned within 10 days of purchase without being opened or damaged and in a re-saleable condition. Return freight or collection charges apply depending on the date and place of collection. Beyond the Box may deduct reasonable freight or collection charges from the amount to be refunded. Beyond the Box may deduct a re-stocking fee from the amount to be refunded as a condition of accepting the return. Products will not be accepted for return or credit without Beyond the Box’s written consent.

Due to licensing agreements; once opened software is non-returnable. Due to Health Regulations all earphones are sold on a non-return basis.


Beyond the Box will do its best to provide accurate, up-to-date information on its site and reserves the right to correct the contents at any time, without prior notice.

However, we cannot guarantee the correctness, accuracy or exhaustiveness of the information on this site, including new products, all hypertext links or any other computer link used directly or indirectly on this site. Also, Beyond the Box informs visitors that it is their responsibility to check the information by other means, including contacting the company. Not all products featured on this website may currently be available.

Consequently, Beyond the Box disclaims all responsibility:

  • for any inaccuracy, incorrectness or omissions in the information available on the site;
  • for all damages resulting from the fraudulent intrusion of a third party, leading to a modification of information available on the site;
  • and, in general, for all direct or indirect damages, whatever their cause, origin, nature or consequences, provoked by the access of any persons to the site or the inability to access the site, as well as the use of the site and/or the reliability of any information coming directly or indirectly from the site.

You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of information contained on your computer system or on this web site. Beyond the Box does not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.

This web site may contain links to other web sites (linked web sites). Those links are provided for convenience only and may not remain current or be maintained. Beyond the Box is not responsible for the content or privacy practices associated with linked web sites. Our links with linked web sites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and to the extent stipulated to the contrary.

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst Beyond the Box strives to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Nevertheless, once Beyond the Box receives your transmission, we will take reasonable steps to preserve the security of such information.

Beyond the Box reserves the right to amend this disclaimer from time to time. Amendments will be effective immediately upon notification on this web site. Your continued use of the web site following such notification will represent an agreement by you to be bound by the disclaimer as amended.


  • These Beyond the Box Terms & Conditions, and any disputes arising in connection with them, are governed by the laws of Victoria, Australia.
  • Beyond the Box will not be liable for any performance delays or for non-performance of any obligation under these terms and conditions due to causes beyond its reasonable control, including forces of nature, industrial action and action or inaction by a Government Agency.

Service & Repair Terms & Conditions

Beyond the Box will provide you with a service receipt upon check-in of your goods.

Please keep your service receipt safe as it is a record of the service to be provided and must be presented when collecting your equipment at the completion of the requested service. If somebody other than the customer named in the “Customer Details” section of this document is to collect the goods they will be required to present both the physical receipt and verifiable photo identification.

The following assessment and quotation fee will apply to the diagnosis and quoting of issues with out of warranty or non covered equipment and services:

  • iOS Products: iPhone, iPad, iPod, Apple Watch, Apple TV, ect – $45.00 inc. GST

  • Mac Products: MacBook, iMac, Mac mini, ect – $95.00 inc. GST

  • Other Products: Apple Airport & Time Capsule, third party hard drives, printers, etc – $95.00 inc. GST

Service work that is covered by a product warranty is provided at no charge. When you submit an Apple product covered by a hardware warranty, you authorise Beyond the Box to undertake a “Carry-in service” under the terms of the Apple’s warranty at the following URL:

If you choose to proceed with a non-warrantable quoted service, the assessment and quotation fee is waived. A full service report and tax invoice (if chargeable) will be provided at the completion of the service.

It is a condition of service that you disclose all information relevant to your service request.  If Beyond the Box determines while inspecting your equipment, that repairs are required due to physical or liquid damage, biohazard contamination, acts of nature, operation error, or that the unit has been altered or modified to change its appearance, functionality or capability, the appropriate assessment fee (outlined above) will be charged.

It is a condition of service that you disclose all previous repairs, part replacements or attempts to repair any equipment for service. If Beyond the Box determines while inspecting your equipment that service is not possible due to the installation of non-genuine parts, modifications or tampering, the appropriate assessment fee (outlined above) will be charged. In addition, Beyond the Box is unable to take responsibility for any damage caused to non-genuine parts as a result of our assessment.

Reasonable care is taken by Beyond the Box staff to prevent any loss of data from equipment while the requested service is being performed. However due to the nature of the work being performed, loss of data may occur. It is expected that you have a current backup of all data stored on the equipment being serviced incase of such an event. It is also expected that removable media such as optical discs have been removed, or you assume the risk that such data or media may be lost, corrupted, or otherwise compromised during service or repair. For your privacy and security, unless specifically requested in the “Problem/Service Description” section of this document or otherwise requested by yourself as part of a service, Beyond the Box will not perform a backup of data on equipment provided for service. Any requested data recovery or backup attempt will incur a minimum backup fee of $55. Neither Beyond the Box, it’s staff, or any third-party service agents are responsible for any data loss that may occur while your equipment is in our care.

If the service involves transfer or install of software or data, you represent that you have the legal right to copy the information, have ownership of the appropriate licenses and agree to the terms of any applicable software licenses. You also authorise Beyond the Box to accept such terms on your behalf.

It is a condition of Beyond the Box accepting your equipment for service or other treatment that the equipment is subject to the Disposal of Uncollected Goods Act 1961. This confers upon Beyond the Box the right to sell or otherwise dispose of your goods should you not claim your goods and/or pay all due charges within the minimum period required by law after Beyond the Box has provided notice that the goods are ready for re-delivery to you.

As part of the repair process, Beyond the Box will collect and process the information that you provide to facilitate the service process. In order to facilitate Apple equipment repairs, Beyond the Box may securely share the information you have provided to us with Apple. Beyond the Box will protect your information in accordance with our privacy policy, available on the web at:

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Repair of the goods may result in loss of the data.

Any questions?

If you have any other questions about The Beyond the Box Terms and Conditions, please feel free to contact us by:

  • calling our Customer Service Team on (03) 9372 8899,

  • writing to us at 1 Puckle Street Moonee Ponds 3039, or

  • submitting an electronic contact form via our contact us page