Beyond the Box welcomes feedback about the equipment we supply and the services we provide. Participants, referrers, carers, family members and others supporting a participant are welcome to get in touch.
Whether you would like to share a positive experience, suggest an improvement or raise a concern, we want to hear from you.
Share feedback or raise a concern
Contact our team to discuss your experience or ask for help with providing feedback.
Phone: (03) 9372 8899
Visit or write to us: Beyond the Box, 54 Napier Street, Essendon, Victoria 3040.
Client information and feedback form
For more information about providing feedback or making a complaint, refer to our existing documents:
Refer to the documents for further instructions. If you need help accessing them, please call our team.
Helpful details to have ready
When contacting us, it can help to explain:
- The equipment or service your feedback relates to.
- What happened and approximately when.
- Any relevant order, quotation or repair reference.
- What you would like us to understand or help resolve.
- Your preferred contact details if you would like us to follow up.
Please share only information relevant to your feedback. If you are contacting us on behalf of someone else, make sure you are authorised to share their information.
Our approach to feedback
We aim to encourage a positive culture around feedback and complaints through transparency, open communication and trust. Your feedback helps us understand your experience and identify opportunities to improve our equipment supply and services.