Refund policy
Cancellations, Returns and Refunds
Change-of-mind returns
We may accept change-of-mind returns within 14 days of delivery or collection, provided the goods are:
- unopened and unused
- in their original condition and packaging
- in a resaleable condition
Approval is at our discretion, and we'll confirm the outcome once we've inspected the goods. Approved refunds are issued to the original payment method.
Faulty goods
If your goods are faulty, we'll assess them under the manufacturer's warranty and the Australian Consumer Law. Please contact us as soon as you notice the problem and keep your proof of purchase.
Items we can't accept for change-of-mind returns
- Software: Opened or activated software is non-returnable, except where required by law.
- Earphones: For hygiene reasons, earphones can't be returned unless faulty.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.
How to request a return or cancellation
Contact us at info@beyondthebox.com.au or 03 9372 8899 with your order number and the reason for your request. Please don't send goods back before we've confirmed the return.