Terms of service

Beyond the Box Terms & Conditions

Effective: 2026

Beyond the Box's Terms & Conditions outline how our online platforms are governed, as well as the terms for our products and services.

About these Terms & Conditions

The Beyond the Box Terms & Conditions define the terms of use for our website, online store and associated services.

By using this website and/or associated services, you agree that your access to, and use of, this website or service is subject to these terms and all applicable laws, and is at your own risk. This site and its contents are provided to you on an "as is" basis. The site may contain errors, faults and inaccuracies and may not be complete and current.

The Beyond the Box Terms & Conditions comprise four (4) major sections:

Definitions: defines terms used throughout the Beyond the Box Terms & Conditions
Online Terms of Use: terms governing our website and online store
Service & Repair Terms & Conditions: terms governing our support and repair services
Terms & Conditions of Sale: terms governing the sale and invoicing of goods

1. Definitions

"Beyond the Box", "We", "Us", "Our" means Traverse IT Pty Ltd (trading as "Beyond the Box", ABN 37 104 682 706), 54 Napier Street, Essendon, Victoria 3040, Australia.
"Beyond the Box Online Platforms" means the Beyond the Box website, this online store, and any web, digital or app platforms run by Beyond the Box or any third-party platform or service branded by Beyond the Box and presented as part of our digital platform.
"Business Day" means Monday to Friday, excluding public holidays in Victoria, Australia.
"Delivery" means standard shipping to, and arrival at, the delivery address specified in your order.
"Products" means any physical or digital products or services that are available for purchase from the Beyond the Box Online Platforms at the time of your order.
"You", "Customer" means the user of the Beyond the Box Online Platforms, the purchaser of the Product, and your customer account.
"Equipment" means equipment checked in for service or repair, or lodged as part of a service request with Beyond the Box.
"Service Receipt" means a copy of a "Carry-in Service Receipt" provided by Beyond the Box when Equipment is checked in for service or repair or as part of a service request.

2. Online Terms of Use

Website use

The Online Terms of Use apply to all use of the Beyond the Box Online Platforms. This website is provided on an "as is" basis. While we take reasonable care to ensure accuracy, information may contain errors or be incomplete. We reserve the right to update or correct content without notice.

Linked websites

We are not responsible for the content or privacy practices of linked third-party websites.

Security

While we take reasonable steps to protect transmitted data, we cannot guarantee complete security of online transmissions. Transmission of information is at your own risk.

Orders

All orders are subject to acceptance.
Delivery charges are additional.
Products are offered only to persons legally capable of entering binding contracts.

Product pricing

Unless stated otherwise, all prices are in Australian dollars (AUD) and include GST.
Delivery charges are additional.
Prices may change prior to order acceptance.
We reserve the right to correct pricing errors before dispatch.

Privacy

Beyond the Box will collect, use and disclose personal information provided or collected through or in connection with the Beyond the Box Online Platforms in accordance with the Beyond the Box Privacy Policy. You should read the Privacy Policy and make informed decisions about your personal information.

By using the Beyond the Box Online Platforms, you agree to Beyond the Box collecting, using and disclosing personal information provided or collected through or in connection with the Beyond the Box Online Platforms in accordance with the Privacy Policy.

If you provide personal information about someone else, you must ensure that they are aware of the Beyond the Box Privacy Policy and agree to Beyond the Box collecting and handling their personal information in accordance with it.

Payment

Payment must be made in full at the time of order unless a credit account has been approved. For approved accounts:

Payment is due within 30 days of invoice, or on such other terms as approved by our finance team.
Overdue amounts may incur interest at 10.95% per annum, calculated daily until payment is received.
We may suspend supply for overdue accounts.

Statutory consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our services also come with guarantees that they will be provided with due care and skill and be reasonably fit for their purpose.

These Terms & Conditions are not intended to exclude, restrict or modify these guarantees. For minor failures, we may repair or replace the goods within a reasonable time.

Cancellations, returns and refunds

We may accept change-of-mind returns within 10 days of purchase where goods are:

unopened;
in original condition; and
in resaleable condition.

Faulty goods will be assessed under the manufacturer's warranty and the Australian Consumer Law. Opened or activated software is non-returnable except where required by law. Earphones are non-returnable for hygiene reasons unless faulty.

Disclaimer

Beyond the Box will do its best to provide accurate, up-to-date information on its site and reserves the right to correct the contents at any time, without prior notice.

However, we cannot guarantee the correctness, accuracy or completeness of the information on this site, including new products, hypertext links or any other computer link used directly or indirectly on this site. It is the visitor's responsibility to check the information by other means, including contacting us. Not all products featured on this website may currently be available.

Subject to the Australian Consumer Law, Beyond the Box disclaims all responsibility:

for any inaccuracy, incorrectness or omissions in the information available on the site;
for all damages resulting from the fraudulent intrusion of a third party, leading to a modification of information available on the site; and
in general, for all direct or indirect damages, whatever their cause, origin, nature or consequences, caused by any person's access to the site or inability to access the site, as well as the use of the site and/or the reliability of any information coming directly or indirectly from the site.

You acknowledge that despite all reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data, or of information contained on your computer system or on this website. Beyond the Box does not accept responsibility or liability of any nature for any such losses which you may sustain as a result of such activity.

This website may contain links to other websites (linked websites). Those links are provided for convenience only and may not remain current or be maintained. Beyond the Box is not responsible for the content or privacy practices associated with linked websites. Our links to linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those websites, or of any information, graphics, materials, products or services referred to or contained on them.

No data transmission over the internet can be guaranteed as totally secure. While Beyond the Box strives to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk. Once Beyond the Box receives your transmission, we will take reasonable steps to preserve the security of such information.

General

These Terms & Conditions, and any disputes arising in connection with them, are governed by the laws of Victoria, Australia.

The Beyond the Box Terms & Conditions of Sale (below) apply to all sales or quotations of products or services presented or transacted through the Beyond the Box Online Platforms.

Beyond the Box will not be liable for any performance delays or for non-performance of any obligation under these Terms & Conditions due to causes beyond its reasonable control, including forces of nature, industrial action and action or inaction by a government agency.

3. Service & Repair Terms & Conditions

Beyond the Box will provide you with a Service Receipt upon check-in of your goods.

Please keep your Service Receipt safe, as it is a record of the service to be provided and must be presented when collecting your Equipment at the completion of the requested service. If somebody other than the customer named in the "Customer Details" section of the Service Receipt is to collect the goods, they will be required to present both the physical receipt and verifiable photo identification.

The following assessment and quotation fees apply to the diagnosis and quoting of issues with out-of-warranty or non-covered Equipment and services:

iOS products (iPhone, iPad, iPod, Apple Watch, Apple TV, etc.): $45.00 inc. GST
Mac products (MacBook, iMac, Mac mini, etc.): $95.00 inc. GST
Other products (Apple AirPort & Time Capsule, third-party hard drives, printers, etc.): $95.00 inc. GST

Service work that is covered by a product warranty is provided at no charge. When you submit an Apple product covered by a hardware warranty, you authorise Beyond the Box to undertake a "Carry-in service" under the terms of Apple's warranty, available at www.apple.com/legal/warranty.

If you choose to proceed with a non-warranty quoted service, the assessment and quotation fee is waived. A full service report and tax invoice (if chargeable) will be provided at the completion of the service.

It is a condition of service that you disclose all information relevant to your service request. If Beyond the Box determines, while inspecting your Equipment, that repairs are required due to physical or liquid damage, biohazard contamination, acts of nature or operator error, or that the unit has been altered or modified to change its appearance, functionality or capability, the appropriate assessment fee (outlined above) will be charged.

It is a condition of service that you disclose all previous repairs, part replacements or attempts to repair any Equipment submitted for service. If Beyond the Box determines while inspecting your Equipment that service is not possible due to the installation of non-genuine parts, modifications or tampering, the appropriate assessment fee (outlined above) will be charged. In addition, Beyond the Box is unable to take responsibility for any damage caused to non-genuine parts as a result of our assessment.

Reasonable care is taken by Beyond the Box staff to prevent any loss of data from Equipment while the requested service is being performed. However, due to the nature of the work being performed, loss of data may occur. You are expected to have a current backup of all data stored on the Equipment being serviced in case of such an event. You are also expected to remove removable media such as optical discs, or you assume the risk that such data or media may be lost, corrupted or otherwise compromised during service or repair. For your privacy and security, unless specifically requested in the "Problem/Service Description" section of the Service Receipt or otherwise requested by you as part of a service, Beyond the Box will not back up data on Equipment provided for service. Any requested data recovery or backup attempt will incur a minimum backup fee of $55. Neither Beyond the Box, its staff, nor any third-party service agents are responsible for any data loss that may occur while your Equipment is in our care.

If the service involves the transfer or installation of software or data, you represent that you have the legal right to copy the information, own the appropriate licences and agree to the terms of any applicable software licences. You also authorise Beyond the Box to accept such terms on your behalf.

It is a condition of Beyond the Box accepting your Equipment for service or other treatment that the Equipment is subject to the Disposal of Uncollected Goods Act 1961. This confers upon Beyond the Box the right to sell or otherwise dispose of your goods should you not claim your goods and/or pay all due charges within the minimum period required by law after Beyond the Box has notified you that the goods are ready for re-delivery to you.

As part of the repair process, Beyond the Box will collect and process the information that you provide to facilitate the service process. To facilitate Apple equipment repairs, Beyond the Box may securely share the information you have provided to us with Apple. Beyond the Box will protect your information in accordance with our Privacy Policy.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Repair of the goods may result in loss of data.

4. Terms & Conditions of Sale

The terms and conditions contained herein ("Terms & Conditions of Sale", "Contract") apply to all quotations made and contracts of sale entered into between Traverse IT Pty Ltd, trading as Beyond the Box ("Beyond the Box"), and the Customer. No amendment, alteration, waiver or cancellation of any of these Terms is binding on Beyond the Box unless confirmed by Beyond the Box in writing. The Customer acknowledges that no employee or agent of Beyond the Box has any right to make any representation, warranty or promise in relation to the Goods or the sale of the Goods other than as contained in these Terms.

Pricing & payment

Prices shall be the price in effect on the date the Customer's order is shipped or released by Beyond the Box. Beyond the Box reserves the right to accept or decline any order, in whole or in part.

Payments are to be made to Beyond the Box without any deduction or discount other than as stated in these Terms or in the relevant invoice or statement. All orders shall be prepaid by the Customer, unless credit is first extended by Beyond the Box.

If credit is extended by Beyond the Box, the Customer shall be invoiced upon shipment of product and shall pay each invoice no later than the due date displayed on the invoice or, where no due date is specified, no later than thirty (30) days from the date of invoice. Beyond the Box reserves the right to change credit terms at any time, for any reason, without prior notice.

If the Customer defaults in payment by the due date of any amount payable to Beyond the Box, then all money which would become payable by the Customer to Beyond the Box at a later date on any account becomes immediately due and payable without the requirement of any notice to the Customer, and Beyond the Box may, without prejudice to any of its other accrued or contingent rights:

charge the Customer interest on any sum due at 18% per annum for the period from the due date until the date of payment in full;
charge the Customer for, and the Customer must indemnify Beyond the Box from, all costs and expenses (including without limitation all legal costs and expenses) incurred by it resulting from the default or in taking action to enforce compliance with the Contract or to recover any goods;
cease or suspend supply of any further goods to the Customer; and
by written notice to the Customer, terminate any uncompleted contract with the Customer.

Title & delivery

Legal and beneficial ownership of the Goods will not pass to the Customer until the Goods have been paid for in full in cash or cleared funds.

Beyond the Box will use reasonable efforts to ship according to the Customer's request but will not be responsible or liable for any failure to do so or any failure to meet a proposed delivery date. Should orders for products exceed available inventory, Beyond the Box will allocate its available inventory and make deliveries (including partial shipments) at its sole discretion and without liability. Any claims by the Customer for shortages or incorrectly supplied products must be lodged with Beyond the Box within five (5) days of receipt of the products.

The Goods are entirely at the risk of the Customer from the moment of delivery to the Customer's point of delivery or on collection, even though title in the Goods has not passed to the Customer at that time. The Customer must, at its own expense, maintain the Goods and insure them for the benefit of Beyond the Box against theft, breakdown, fire, water and other risks from the moment of delivery to the Customer until title in the Goods has passed to the Customer.

Unless the Customer has inspected the Goods and given written notice to Beyond the Box within five (5) days after collection or delivery that the Goods do not comply with the relevant specifications or descriptions, the Goods are deemed to have been accepted in good order and condition.

Cancellations & returns

No order or invoice may be cancelled, modified or deferred without the prior written consent of Beyond the Box (which is at Beyond the Box's sole discretion). If such consent is given, it is, at Beyond the Box's election, subject to Beyond the Box being reimbursed all losses, including loss of profits, and paid a cancellation fee of not less than 10% of the invoice price of the Goods.

Change-of-mind returns will only be accepted if goods are in original condition, unopened and returned within 10 days of purchase. At the sole discretion of Beyond the Box, change-of-mind returns may be offered on opened goods, in which case the Customer may be charged a restocking fee of not less than 10% of the invoice price of the Goods.

Warranty

All Goods supplied are covered by such warranties as are specified by the manufacturer and are supplied subject to the product standards detailed by the manufacturer. On discovery of any defect in the Goods, the Customer must promptly notify Beyond the Box in writing of the defect. The Customer must not carry out any remedial work on allegedly defective Goods without first obtaining the written consent of Beyond the Box. The Customer acknowledges and agrees that it has not relied upon, and Beyond the Box is not liable for, any advice given by its employees, agents or representatives in relation to the suitability of the Goods for any purpose.

Limited liability

These Terms do not affect the rights, entitlements and remedies conferred by the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law. Subject to those rights, Beyond the Box is not subject to, and the Customer releases Beyond the Box from, any liability (including but not limited to consequential loss or damage) because of any delay in delivery or fault or defect in the Goods.

If any statutory provisions under the Competition and Consumer Act 2010 (Cth) or any other statute apply to the contract between Beyond the Box and the Customer then, to the extent to which Beyond the Box is entitled to do so, Beyond the Box's liability under those statutory provisions is limited, at Beyond the Box's option, to:

replacement or repair of the Goods or the supply of equivalent Goods; or
payment of the cost of replacing or repairing the Goods or of acquiring equivalent Goods;

and in either case, Beyond the Box will not be liable for any consequential loss or damage or other direct or indirect loss or damage.

Contract, severability & governing law

The terms of the Contract are wholly contained in these Terms and any other writing signed by both parties. The Contract is deemed to have been made at Beyond the Box's place of business where the order was placed, and any cause of action is deemed to have arisen there. If any provision contained in these Terms is held by a court to be unlawful, invalid or unenforceable, the validity and enforceability of the remaining provisions are not affected. These Terms and the Contract are governed by the laws of Victoria, and the parties submit to the courts of Victoria in respect of any dispute arising.

Additional terms

Due to licensing agreements, opened or activated software is non-returnable. Due to health regulations, all earphones are sold on a non-return basis unless faulty.